Direct Shopping Network (DSN) Informative - Poor quality and customer service
I've had 2 bad experiences with DSN. After watching them for a few months, I figured I'd give them a try one night. They were selling what they were calling Block D 1ct tanzanite earrings for $149. I know that Block D doesn't necessarily mean AAA or better, regardless of what the blonde "Elvira" host was saying. The sample they showed was beautiful so I thought I'd try it and ordered 2 pairs. My credit card was charged immediately, but I received no confirmation email. After 2 weeks, I tried calling them every day for 2 weeks. All I'd ever get was a recording saying please hold. Some days I held on for an hour and would either hang up or get cut off. I finally called at 10PM EST one night, which is when they go on the air, and spoke to one of the operators who said I had to call back during "normal" hours. After fighting with him for 5 minutes, he agreed to help me and told me my order would be shipping that week. I finally received my earrings almost 6 weeks after placing the order. The tanazanite was horrendous. 1 pair was that very light violet color that you can get in places like Walmart. The other pair was a darker blue, but was so included and had bubbles in it. I sent them back and it took another 5 weeks for them to issue me a credit.
A few months later I ordered a "Block D" tanzanite ring from them. Same experience: long wait time, horrible quality stone, long time to receive a refund.
Last night, the "Elvira" host spent 20 minutes spinning this long tale of how they got an exclusive lot of Block D "+" tanzanite that were all cut into 6mm rounds, so they made rings. Even on TV, you can tell the stones were not high quality, but her excellent sales pitch ensured they all flew out the door. I feel so bad for the people who purchased them. I'm sure when they finally receive their rings in 6 weeks, the tanzanite will be poor to mediocre, and then they will have to endure another 5 weeks of fighting with DSN to get their refunds. I will never order from DSN again. It's too stressful and in the end, you can get better quality pieces for less $$ elsewhere.