Lingo Complaint - Bad overall customer service
LAS VEGAS, NEVADA -- I became a Lingo customer approximately 2 years ago because of the unlimited long distance and international calling plan for one solid monthly fee, call as many times as you want and talk as long as you want for one monthly fee. The only country I call is Mexico, 1-2 times a week, a few months later they said the monthly fee for this plan was going up, I said OK, still a great deal, then went up again, I still stayed with lingo, by now the plan was $49.95 a month, then they said they had dropped Mexico from the plan and now I had to pay per minute for my calls to Mexico plus the $49.95 fee, approximately a year later I come to find out that I could have switched to a less expensive plan for my US calls since I still had to pay per minute to call to Mexico anyway, no different than the local phone company. I took my loss and requested to have the plan changed to a basic plan, requested their lowest basic plan, the customer rep said $14.95 per month. Almost 3months went by and the request to change calling plans is still "pending" however they still kept hitting my bank account for the $49.95 plus all the per minute charges to call Mexico, every time I call some customer rep in India (or wherever they move their customer service dept. to) says all they can do is take my complaint and forward it to someone that will handle it and to expect a phone call back within 72 hours. I did that 4 times, never got a call back, the last time I asked to speak to a supervisor, who told me that she would personally call me back, never did.
I written email after email, nothing, no response... I you are a customer of Lingo and you are going through something similar, save yourself a lot of trouble and just cancel it, advise your credit card co. that any future charges to your credit card are not authorized. Their customer service dept is not a design to "service the customer" is designed to take messages only, the fact that this people know how to speak English does not mean they understand American consumer expectations of customer service, they don't live in the US. so they can not understand what you are going through.