Travelocity Complaint - Travelocity fails to notify flight change
Resolution Update on 02/06/2008:
Travelocity agreed to proceed full refund and it was confirmed that the full amount was credited to my bank account.
RENO, NEVADA -- I purchased a round-trip air ticket from Reno Nevada to San Diego California. In the morning on the scheduled travel day in November 2007, I found on their website that my flight has been cancelled, and rescheduled to earlier flight. I was stunned because I have never been notified such change beforehand. Since it was already too late, I was unable to catch the flight so I called customer service to reschedule. However, Rep told me that the next available flight is like two days later. In order to get to San Diego as scheduled, I was forced to rent a car and drive from Los Angeles to San Diego (I was able to book flight from Reno to LA) and spend additional $140 for the car.
When I returned I requested the reimbursement from Travelocity. One rep, Amelia T, emailed me back saying that it is their policy to call their customers if schedules are changed more than 90 minutes, and I was asked to submit the receipt and bank statement that indicate I paid for renting a car.
Several days later, Travelocity changed it's attitude in a replying email stating that they emailed me 3 times regarding the schedule change therefore it was my fault. Of cause I have never received such emails, instead, I kept receiving emails from them with the original itinerary. I asked them to provide me the evidence of their emails but they refused.
Interest thing is that they also claim that they have never been informed by airlines such schedule changes. How could Travelocity notify me the changes if they weren't notified by airlines?
I'm still trying to let them reimburse me but so far they keep accusing me that it was my fault. I will never use Travelocity again.
Update (2/6/08): Travelocity agreed to proceed full refund and it was confirmed that the full amount was credited to my bank account.