Floor And Decor Complaint - Tiles Paid For, Not Received
POMPANO, FLORIDA -- I had been a frequent cash and carry customer, but this time I placed a big order for them to store until renovations were finished on my home. I was hesitant but the staff assured me that storage even over a year would be no problem, so I plunked down cash for my order, and was able to get half the order over several months. Well, renovations are finished after a year and when I go to retrieve my partial order, the last six times I try they can't find it. Last week a manager informs me "you picked this order up a long time ago." ( I think I would know if I had an extra 200 floor tiles hanging around my bungalow.)
Finally reach the general manager today who informs me that I basically entrusted them with this order, and that storage is their favor to me, and after a year it is not his problem. For future reference there are plenty of reputable discount floor stores around. No need to go to floor and decor.