TracFone Complaint - Crooked Company - Pre Paid TracFone
STANLEY, NORTH CAROLINA -- In June 2007 I bought a used Tracfone from a cousin with 300 minutes on it. I purchased the Free Double Liftetime Minutes for $149.00, this included 800 minutes. After 3 months I needed a new phone so I called tracfone [who you can't understand] but was told that I could transfer my minutes and card over to a new phone so I purchased a new phone called and got the minutes tranferred. In June 2007 I bought a used TracFone from a cousin with 300 minutes on it. I purchased the Free Double Lifetime Minutes for $149.00, this included 800 minutes. After 3 months I needed a new phone so I called Tracfone [who you can't understand] but was told that I could transfer my minutes and card over to a new phone so I purchased a new phone called and got the minutes transferred. For about 60 days everything was fine, I then purchased 2 cards for 120 minutes each at a local store[ they were on sale].
After getting them added to the phone I found out that they were not doubled. I called Tracfone and was on the phone for over an hour and was told I couldn't transfer the card. [had been told I could] I finally hung up and called when I was calmed down, got someone in the Philippines again. I explained the situation to her and she said yes she could put the card on my new phone and did so. [She did give me more minutes than she was supposed to but I had been on the phone so long and was so aggravated that I didn't say anything because I didn't want to start all over. by this time with the cards I had purchased and the double time I had over 2500 minutes so I kept up with it close. I had a second phone [for husband] that had 250 minutes left on it and in December I decided to put them on the main phone instead of keeping up with 2 phones. On the phone again for an hour, straining to understand but the guy took the minutes off my old phone without any problems and was supposed to add them to the main phone. I told him they weren't showing up, he replied it may take 5 minutes.
I was on my way out the door for an appointment, Minutes never showed up. when I got home I called back. Had all the SN# and everything from both phones, I called and was on the phone for 46 minutes and was then turned over to a supervisor. Waited online for 2 hours and 5 minutes, [wasn't going to give in] when I finally got to talk to the supervisor she said that I had not removed minutes from any phone and added them to this phone. What can a person do, you can't go thru the line and do it yourself. you get their names and write a book about it and it doesn't help. anyway I finally hung up, called back a little later got another person who put the minutes on in less than 5 minutes. I could see them on my phone. I thought all was well but still kept a close watch on my minutes. In the meantime my cousin [who I bought the phone from] had her discover card on file for the phone I bought from her. she got a charge on her Card for $183.00 dollars for Tracfone, she disputed the charge with Discover and spent hours on the phone with Tracfone and couldn't get any answers. the customer service reps treated her like she was crazy. Discover gave her money back. Two days ago when my husband tried to use the phone he got a message that said the phone was deactivated. [had 2627 minutes and airtime until 2010 on it] When I called Tracfone again was told I would have to call back the next day after about 45 minutes hold. Called back the next day after 30 minutes I asked to talk to a supervisor.
I told her from the beginning I was going to tape the call. After another hours and being put on hold [while I talk to a supervisor, which is what I thought I had] I was finally told that I had purchased a double minute and a 120 minute card on a charge card in September and it had been taken off my card. I had never used a card to do that and had not bought that second double minute card and another 120 minutes card [had bought my cards at a local store] I then told her about the charge on my cousins card and she had the nerve to tell me that I had to have the card in my hand and made the purchase because they had to have a pin number on the back of the card before they would have done it. I have never even seen her card and didn't know that at one time [not on this phone, but the one I had got from her] she had a card on file. the supervisor told me they wouldn't do it with a card on file unless I gave them the 3 digit pin number on the back..I never did and never would have done that.
I'm not a crook and have a good relationship with my cousin. After another 30 minutes I told her that they may have put the minutes on my card [although it didn't add up to the right amount of minutes] could she take those minutes off and leave the nearly 2,000 minutes I had on it. She was a supervisor but she didn't have the authority to do that. The only way my phone would be activated again would be to pay $183.00 for the double minute card and another card. Hell will freeze over before I give them another dime. I have lost approximately $225.00 - $250.00 on this phone. I will contact the BBB and as many people as I can to let them know the kind of business Tracfone is doing.
I only wish I had known this before I got one. I will also contact a local TV Station that has a investigator to check out companies who do people wrong. I know this is a long post, I have written a book of notes on the calls I have had to make to Tracfone. Some people may have good service and get along fine with them but there are a lot of us who have been cheated very badly. It will be worth it if only person don't have to spend the hours I did on the phone with....all because I was trying to save a few dollars on a cell phone. Never again!!!!!! I'm sure I have spent more than 10 hours total on the phone with them.