Taco Bell Complaint - Wrong order AGAIN & non-existent customer service
WEST CHICAGO, ILLINOIS -- I started going to the Taco Bell in West Chicago, IL about two years ago. In fact,I used to frequent Taco Bell two to three times per week and after tonight's visit I have decided to NEVER GO BACK! (I have received countless wrong orders and experienced many lazy employees at this location). After numerous past experiences of excessive waiting times and noticing the obvious attempt to solely tend to the drive thru, I learned very quickly to only order via the drive thru. I ordered at the drive thru intercom, in which the order taker displayed the correct order on the ordering screen. When I approached the window I noticed a bag already sitting on the ledge of the open pickup window. This immediately alarmed me because it was 14 degrees outside and my order was exposed to the cold.
As I unfortunately expected, the employee at the window handed me the infamous bag and mumbled the total to me. I paid for my food and pulled ahead to check my order. I opened the bag only to find my food crammed in a bag that was way too small. The first item I picked up was supposed to be a spicy chicken burrito. Instead was some other burrito made with a stale tortilla. This tortilla was so stale that it cracked apart in my hand. Next, was supposed to be a simple bean burrito. I got some kind of bean & rice burrito with a lot of cheese sauce. (Not to mention they were both ice cold). I parked my vehicle and went inside the store to get the order corrected. When I went inside, I had to wait behind another customer in line who had also received the wrong food and was getting his order corrected.
While I was waiting, an employee approached me stating, "How can I help you?" I explained the situation and requested a new order. The employee replied, "I don't work the drive thru." I explained that I was not currently in the drive thru but standing in the lobby. For the second time, I requested a new order. The employee walked away and began chatting with another employee who was sitting at one of the lobby tables on a break. It was obvious that this employee was not going to help me. I was being ignored. Centering my attention on the eight employees tending to the drive thru and with a loud voice I requested the store manager. My request attracted the attention of every employee in the store and I was immediately addressed by a woman claiming to be the manager. The woman insisted that she was informed of my incorrect order, but she was busy. By this time I was frustrated and I just wanted my money back.
I requested my refund and explained that I was not given a receipt with my original order. After some persuasion the manager opened the cash register and gave me my money back. The entire incident wasted about 25 minutes of my time. There was no smile with the service, not to mention an apology. I will tell everyone I know about the poor service at this location and tonight was my last time ever spending money at Taco Bell.
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