SonyStyle Complaint - Shipping ripoff beware

Review by firemedicmike on 2008-01-18
I ordered a battery for my Sony Ericsson phone. While talking to the customer service rep I took the battery out gave him the number off the actual battery bst-37. Made my purchase and paid an extra $11 dollars for 2 day air. When my package arrived it was a bst-33 a much wideer battery that cannot fit, it was obvious. I called SonyStyle back and was told that it is a "compatible battery" and that was why it was shipped, not the one I ordered. After speaking with a supervisor I guess someone actually held the 2 batteries side by side and saw that they are not "compatible". Sonystyles soulution, have me send the battery back at my expense, and they will credit my charge card back the cost of the battery only not the extra $11 dollars I paid.

So I'm out $11 dollars for the initial shipping plus the cost of sending back their "compatible" battery. When I complained that it wasn't fair that I'm out 20 dollars because they sent me something they felt was "compatible" I was basically told to bad.
Comments:4 Replies - Latest reply on 2008-10-17
Posted by Anonymous on 2008-01-18:
Call your credit card company and dispute the entire charge. When Sony screams, just tell them to send you a mailer and you will return the purchase.
Posted by S. on 2008-01-18:
That would frost my Fritos for sure!
Posted by Anonymous on 2008-01-18:
'frost my Fritos'?! Laughing so hard, actually spit out some coffee on that one.

Good suggestion Popcorn - I do a lot of mail ordering and always feel helpless and frustrated when something like this happens. I've always chalked it up to the cost of mail-order convenience.
Posted by sucks2beyou on 2008-10-17:
Hmm.. I think you should have read the Terms and Conditions before posting this about Sony

Your Name:
(displayed with your comment)
Your E-mail:

Your Experience/Advice:
Check spelling

By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.

Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.