Chase Manhattan Bank Informative - Chase closing my account
LONG ISLAND CITY, NEW YORK -- My husband and I have a small business. For about 15 years we have had our business account at Chase. The location was very convenient and the manager, tellers and customer service people were all very friendly. The last few years things have gone down hill. It started with the manager leaving. Even though we are a very small company he always treated us with the same respect as larger companies. For a while there was not manager and then a new one every month or so. The current and previous managers have lasted longer, but their attitude is not one of how can we help you rather what can you do for us.
A few months ago we decided to move our account to another bank. The manager we liked so much was at that location and we felt very comfortable there. We did not close the Chase account right away in order to give ourselves a chance to change over automatic payments, credit card deposits and the like. At the beginning of this month I went to the bank to make some final transactions. The teller called the manager over who then asked me to come to the customer service area. I was told that our account was closed. I asked why and received no response other than your account is closed. I asked the manager to please find out why and she went into a back room of the bank. I waited for several minutes and then saw her in the teller area talking and laughing with one of them. She then came out and gave me a number to call for more information. I asked if she couldn't call right then, but her only response was your account is closed and have a nice day.
I went back to our office and called this number. The answer I was given was "your account is closed" and that I would receive a letter explaining everything. I was very frustrated. There was money in the account and I was unable to get it. I was told I would receive a check when they finished the closing process.
A few days later I did receive a letter stating that the account would be closed 10 business days from a certain date. That date was one day before I went to the bank and was told it was closed. It also stated that 5 more business days after this a check would be issued for any money still in the account. The letter did not give any reason for the closing. I asked why I wasn't given any warning and was told that Chase decided to do things that way. I asked what had prompted the closing and was told Chase has rules for having an account and I had done something against those rules. I asked what specifically I had done and was not given any reason.
I explained all this to the manager at my new bank. He was surprised and told me they cannot hold my money and that I should make a fuss and also to call the executive offices. I called the branch and after asking several people got the number for the executive offices in our city. Unfortunately I received no further help there. In fact the representative I talked to was very rude. She gave me the same answer "your account is closed" and could say nothing further. I called back a second time and this person was a little nicer, but no concrete answer. I find that I have no choice but to wait for them to send us the funds they are holding.
I feel Chase is acting like a bully. I am the small guy and the big bully is doing whatever he feels like. I did nothing wrong and am being punished for some reason. Once this is over I will be glad to be rid of Chase.
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