Polaroid Complaint - Defective TV/Poor Customer Service
In April 2007, a purchase was made at Wal-Mart for a Polaroid 37" HD LCD Television FLM-373B. If I would have known this purchase was being made considering what I know now.....I would have returned it to Wal-Mart the same day. I normally research products through other avenues but my husband went out and purchased it. Keep in mind my family has 5+ television sets and not a one of them has gone out and we have two TV sets that are 20+ years old and are still working!!!!
October 13th,2007 the TV was turned on and then within 10 seconds the picture went out and all we had was audio.
I called Wal-Mart immediately to see if I could return the TV set given it was less than a year old and I was told to contact Polaroid because an extended warranty was not purchased. Within a few days I submitted a repair ticket through the Polaroid website. I received a response within 2 days saying that I would receive a part within 2-3 weeks and then within 2-3 days of receiving the part I would be contacted by a technician for a repair.
Unfortunately after numerous e-mails and numerous phone calls, the part was finally received in January 2008. It took almost 3 months for the part to get here. I was told the part was on back order.
To make matters worse the technician has yet to contact us to schedule the appointment. I have called Polaroid twice and they keep telling me give it another week. I am concerned at this point even though it may eventually be fixed, that in another few months the TV will go out again and it will no longer be under warranty.
I do not recommend purchasing this product.