The New AT&T Complaint - Questionable Billing
ANDERSON, SOUTH CAROLINA -- I have been with Cingular since December of 2005. I never had a problem until they merged with AT&T. Our bill wen't from $45-65 to $115 and up. I am a broke college student and can't afford to pay $100 a month, so I lowered my minutes. When I changed my plan, the associate did not inform me that my roll-over minutes would not come with me and would "expire." Long story short, I wen't over on my minutes and my bill was $293.
I checked my balance one day on my phone and it showed 1) how high my bill was and 2) that someone had paid the $293. I wasn't sure who paid it, I though maybe my mother had paid it, as she has before. A month later, my mom calls to inform me that AT&T had charged her Capital One credit card the $293 for my bill. I told her I didn't have her credit card information, and I have no idea how it was used.
She called the 1-800 number and was told that on my wireless acount through att.com, there is an option that let's you pay your bill with a previous credit card that she used several months earlier. However, I did not have my login name or password, and have not logged onto my att.com account for at least one year.
They credited her the $293 back to her credit card, but denied any employee using her credit card information. It is now a month and a half later, and there is another charge to her Capital One account for $50. Two weeks ago I finally managed to log onto my att.com account, and there is no option to pay my bill with a previous credit card. In fact, I searched on att.com for online bill payment options, and not ONE of them let's you pay your bill with a previous credit card.
We have gotten no where with customer service. They maintain I must have paid my bill with her credit card, however I do not have her credit card account numbers, expiration date, etc. If anyone has any suggestions that I could do to deal with AT&T, it would be a great help.