Home Depot Complaint - Home Depot Flooring Scams
ILLINOIS -- Thank goodness for the reviews on here ... I finally got so suspicious that I did a quick internet search on Home Depot flooring and found nearly the exact same rip-off being pulled on me.
December 24, 2007 I was in Home Depot buying some vinyl flooring pieces in preparation for selling my home 'as-is' (no guarantees) and was pulled aside to be told about carpeting on clearance that, with mat and install on 600 square feet, would be around $500. I had the measuring guy out and he said they'd have to inspect for sub-flooring problems (old house, some plywood subfloor is worn/damaged and needs replacing).
I take another day off work, they send out a sub-contractor to do the inspection, he says he's only install not subfloor and heads out the door, giving me the name and number of yet another guy who promises to show up by afternoon. he arrives 9 pm and says he'll come up with an estimate, but that since he's independent (not subcontracted to HD) can't guarantee they'll honor the carpet install work after he's done.
i call the manager and she tries to tell me (like others here) that they never said they'd install at the price quoted (i have the quote) and that they needed to send another inspector from another sub-contractor because the previous ones had been 'in error'.
fully a month later, the 'correct' subflooring guy shows up, says he'd need to replace all subflooring, and only if they get contract to do the job 'at whatever it costs to repair flooring' will they start job and know if they require joists to be replaced ... and perhaps will want to replace the entire flooring structure on one room (originally a three-season room, converted to extra bedroom 20 years ago)...and as a final potential mark-up... that he thinks the vinyl flooring in one room has asbestos materials in it (ka-ching!).
i ran a sample of the 'asbestos material' down to a certified lab today, it has absolutely no asbestos in it. that was my epiphany. one month, all bait and switch tactics and no estimate without my agreeing to writing them a blank check.
it was enough to send me on the internet to find out if this was happening to others. indeed, here are all the outrageous stories - late this afternoon HD and I agreed to part ways. I lost $130 on inspections that lead nowhere ... and two full days of work ... not to mention a full month off the timeline I have for putting the house on market.
I've now called three other companies who do not have horrible reviews showing up on the internt (one chain, two local) and whoever quotes the lowest gets my business.
USE EXTREME CAUTION WITH HOME DEPOT FLOORING - AND CHECK OUT OTHER COMPANIES ON THE INTERNET BEFORE COMMITTING TO THEM TOO - DO NOT SIGN A CONTRACT THAT ALLOWS THEM TO 'REPAIR AND REPLACE' WHATEVER THEY DECIDE NEEDS REPLACING UNTIL YOU KNOW EXACTLY WHAT THAT MEANS ... IT EASILY CAN MEAN THOUSANDS AND THOUSANDS OF RIPPED OFF DOLLARS.