Radio Shack Complaint - Rude Employee at Crossgates Mall Radio Shack in Guilderland NY
ALBANY, NEW YORK -- Today 18 Jan 08 about 1:30 PM I walked into Radio Shack in the Crossgates Mall in Guilderland NY with my brother. We were looking for a gift for his son's birthday and he wanted to get him a small radio. We looked at the radios and the one that was desirable was NOT on display. The salesman (blond, 20-30's male, heavy set) asked if he could help us. We told him we were just browsing. We found the one we liked not on display of course, and opened the box to see the radio. He didn't like that and proceeded to tell us so. We asked him if he didn't want the boxes opened why doesn't he put the $30.00 radio on display. He told us kids would steal it. Note a 300.00 scanner was sitting right next to it (what a ignorant remark). We weren't impressed with him and didn't like his snotty attitude. We left the radio sitting out of the box (mainly to piss him off) and picked up a box that wasn't opened, took it to the counter and purchased it (the other salesman was very embarrasssed by the conduct of his coworker). He continued on ranting and raving and constantly proceeded to tell us how kids seem to be the root of all evil. You know the idiot doesn't mind taking there money but he speaks poorly of his young customers. Well he got louder and kept asking why we didn't take the radio we opened.
My brother finally had it and told him; look, why don't you put that on display so people don't keep opening the boxes. He was extremely rude after we purchased the radio and told us why don't you come back when you can open some more boxes. We told him we would. I'm going back tomorrow and opening loads of boxes to really piss him off. Great Customer Service RADIO SHACK!
You know we would have taken the open radio but he was so rude that all we wanted to do after he opened his mouth was to piss him off some more. We are not kids were parents of teenagers and don't appreciate him labeling kids as thief's. Mouthy boy is going to really hate me tomorrow if I visit the Crossgates mall tomorrow. I wonder why RS doesn't have a consumer feedback line. Guess the way to punish this jerk is not buy anything at his store. Maybe that's why nobody was in there.... hehehhe I visited a Radio Shack about two hours later in my hometown area Glenmont and the guys who work there are great, very polite and know of this idiot. The manager there told me to report the guy to the district manager.
I think I'm going to find out who that is and do just that, after I have some more fun with him tomorrow.