Peoples Furniture Complaint - What a rip off - Furniture Sales

Review by DonB on 2008-01-18
MILPITAS, CALIFORNIA -- I am writing this review as I am extremely frustrated with the misleading and outright dishonest behavior of Peoples Furniture located in Northern California. I purchased several items from their website, 2 tables and 2 chairs. At the time of order I was told that the chairs I ordered take more time and estimated delivery was 3-6 weeks instead of the normal 2-4 weeks they advertised. My original order was on 10-8-2007. At about the 4 week mark I started calling to get an estimate on when to expect them and was told the tables would be in the following week and no estimate on the chairs. Well the following week I called again as I was trying to get my house setup for Thanksgiving and again was told the tables would be in the following week. Well, I repeated this process every week and was told the same thing. Finally in the 3rd week of December (A full 9 weeks after my order was placed) I finally got a hold of a manager and was told (or should I say promised) that my tables were in and the chairs would be in the next week and if for some reason they didn't they would refund the price of the tables.

Well, they delivered my tables the following day (which was encouraging) and I was anxiously awaiting delivery of the chairs the following week. Guess what, nothing. I called and asked to speak to the manager I spoke with earlier and was told she was busy and would call me back. Nothing, I have sent numerous emails all of which have gone unanswered. Nothing. No refund, no phone call, no response. It's Jan 18th and I still do not have the chairs which I ordered nor the refund I requested.

Bottom line.. if your thinking about ordering furniture from them.... don't! You'll save yourself a heap of frustration.
Comments:1 Replies - Latest reply on 2008-01-19
Posted by x1lightening on 2008-01-19:
Same experience with People's Furniture. Ordered 2 bedroom sets and lamps on 12/17/2007; they took my money, never delivered furniture and no response to calls and emails.

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