Dependable Maytag Complaint - Warranty Service
NAPERVILLE, ILLINOIS -- Purchased (a former customer) washer and dryer from Dependable Maytag in Naperville (an independent family own business) as opposed to a large chain like Home Depot. The purchase took place on December 31, 2007 and had to select floor models because of needed delivery on that date. The guarantee floor models were delivered with no manuals. Later that day we noticed that the dryer door did not close properly. Maytag repair man came on 1/3/08 to check it and confirm that the door needed a new hinge and also reported that the control buttons were indented into the panel and recommended a new panel.
I called the owner Rick that evening and advising him that our preference will be get a new dryer. He indicated that they require a 20% re-stocking fee. He then proceeded to confirm that he will replace the panel (even after stating that an obvoius manufacturing defect was caused by us after using the dryer two times!!!) and hinge and that the dyer will be fine after that. To our surprise, the Maytag repair man showed up today and stated that Rick cancelled his recommendation to get a new panel. This situation WILL MAKE US THINK 3 TIMES before we purchase anything at an independent Maytag supplier.
This in our opinion is lack of CUSTOMER CARE and misrepresentation of Maytag. Our desire is to return the washer and dryer to Dependable Maytag and not to make the same mistake again of using an independent and dishonest Maytag distributor.