IHOP Complaint - Unprofessional, Rude Manager
TOPEKA, KANSAS -- I was at the Topeka, KS IHOP on Jan. 20, 2008 at 12:35 a.m. I was seated in the smoking section with 2 friends. I had almost finished my meal when the manager on duty (don't know his name but you probably can reference the time with the manager on duty) asked me to put out my cigarette. I was smoking a little cigar, which looks like a cigarette and smokes like one, too. It is NOT a regular cigar. He pointed to a small sign that was posted above the windows that disallowed cigar smoking. I've been in IHOP at least a dozen times without anyone saying anything about my little cigars. No one else had said anything to me about my little cigars, including the wait staff. This was after he was rude with another customer, who had a baby with her. He forced a form in front of that patron and told her to sign it. She refused. He then snatched the form and the pen he had given to her from her hand. This manager was rude to that lady and to me. The wait staff was great, as usual.
Unfortunately, I won't be returning to the Topeka IHOP, and I will be discouraging my family and friends from patronizing the Topeka IHOP, until I get a written apology from the manager on duty for his unprofessional and rude behavior. If that written apology is not forthcoming, then I will be alerting the local media about what happened and how management at the Topeka IHOP is unprofessional and rude. I would also suggest, if little cigars are going to be banned, that you post a larger sign that is visible to customers. I was made to feel like I had broken a law that I wasn't even aware of. Please respond to this e-mail at your earliest convenience.