Century 21 Complaint - Returns - Customer service
NEW JERSEY -- The customer service policy is not customer service friendly. I bought a coat 10-27-07. I have never worn the coat, it was intact receipt attach paper wrapping on zipper in place. The coat was in immaculate condition. I returned the coat 01-19-08 with original store receipt. I did not expect my money back, I expected store credit. The store would not give me store credit for the $189 that I paid for the coat, instead would only give me $90 because that is the sale price for the coat. I felt that I was robbed with my eyes open. I spoke to 2 managers and that is all they were willing to do. Think this a a RIP OFF. They already got my entire amount now I have to be a $100 dollars out of luck.
Other stores such as Marshall and Macy's would have given you store credit for your entire amount if you produce a receipt. I am outraged. I HAVE BEEN ROBBED