Samsung Electronics Co., Ltd. Complaint - SAMSUNG the worst company ever
FT LAUDERDALE, FLORIDA -- Do not ever buy a samsung product unless you plan to throw it away when it breaks. If you ever expect to get something fixed by them you might as well shoot yourself in the head.
They are 100% completely inept at fixing their own product. It took 3 months from the time I shipped my DVD recorder under warranty back to them to get it back. It was no less than probably 50 phone calls to get them to even work on it even though they had it because they were so backed up. Then they forced me to pay a labor charge or threatened to not return the unit. They said it was under warranty for parts only. But they never disclosed that. And they paid for the shipping why would they do that if it wasn't under full warranty. Then the unit was never even fixed it was replaced. Why was there a labor charge if the unit was replaced since no labor was performed.
I finally get the unit back over 3 months from the start of this and it worked for 3 days and the exact same problem. Its been over 2 months now and they had to review the case and look at my receipts. It takes a week from the time you fax them a receipt for them to review it. Finally they tell me they will just refund my original purchase price to send the unit back to them. Now they have the unit and tell me it will be 4-6 weeks to get a refund check.
The kicker. They promised me they would refund the labor charge and never have. No that I sent the unit back for them to keep. They charged me an additional labor charge.
I wrote a long letter to the presidents office 3 months ago. Never heard a word.
If you buy a samsung product you need your head examined. Hands down the worst company I have ever had the displeasure of doing business with. I hope their products continue to fail and their stock takes a huge dump and they go out of business.