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Qantas Airlines Complaint - Qantas Airlines Gives No Frequent Flier Miles To Us Customers

Review by bberg009 on 2008-01-20
After spending almost $10,000 on plane tickets to Austalia for our family vacation, Quantas refused to give a single frequent flier mile to our American Airline accounts (they are one-world alliance partners).

However, after the travel is completed, Quantas instructs American Airlines, that the flights does not "qualify for frequent flier milage". No such stipulations were made when we booked the tickets, after confirmation, nor is it printed on our intiniary, tickets, boarding passes,emailed confirmations or receipts.

Only after travel is completed and paid for do they refuse credits. Quantas, also does not respond to emails nor direct contacts. Is this fraud experienced by others?

I am not alone: Now I am active on a centeral Qantas web site: http://www.qantassucksworld.com where customers can share our 'fun stories' with this airline..

DETAILS FOR THOSE INTERESTED:
Our family bought the tickets (5 of them) on Qantas web site (not American Airlines) and paid Qantas. The airline never told us that miles was not awarded during the search, booking process nor the payment process. When we added our frequent flier miles numbers nothing was told, when the flight was rebooked by the airline, nor when we flew, they never provided any information in any confirmation, ticket, boarding pass or receipt.

It was only after the flight was completed that they refused any credits.. We paid almost $2,000 per ticket and was basically defrauded. For those interested, here is what Qantas sent us as confirmation when we booked on-line at their web site (see if you can find any reference to no ff miles beside the 'N' class which they later told us meant we got nothing)..

INITINARY 12JUN IAD LAX
--------------------------------------------------------------------------------
QANTAS ITINERARY ABN 16 009 661 901
QANTAS AIRWAYS CONTACT CENTRE USA 14JANUARY07
2801 E. ELVIRA BUILDING B
TUCSON AZ 85706 PH 1 800 227 4500
BOOKING REF: Z65AWB
YOUR ITINERARY AND TRAVEL DETAILS:

QANTAS AIRWAYS QF3082 ECONOMY CLASS (N) CONFIRMED
DEPART 12JUN07 WASHINGTON/DULLES INTL 1745
ARRIVE 12JUN07 LOS ANGELES/INTL 2020
OPERATED BY AA AMERICAN AIRLINES
ARRIVES AT TERMINAL 4 5:35 DURATION
AIRCRAFT : BOEING 757-200/300 NON SMOKING
SEATS (SUBJECT TO CHANGE) : 15A 15B 15C 15D 15E
----------------------------------------------------------------
QANTAS AIRWAYS QF12 ECONOMY CLASS (N) CONFIRMED
DEPART 12JUN07 LOS ANGELES/INTL 2230
ARRIVE 14JUN07 SYDNEY/KINGSFORDSMITH 0605
DEPARTS FROM TERMINAL 4
ARRIVES AT TERMINAL 1 14:35 DURATION
AIRCRAFT : BOEING 747-400 NON SMOKING
SEATS (SUBJECT TO CHANGE) : 52H 52J 52K 53J 53K
----------------------------------------------------------------
QANTAS AIRWAYS QF11 ECONOMY CLASS (N) CONFIRMED
DEPART 08AUG07 SYDNEY/KINGSFORDSMITH 1325
ARRIVE 08AUG07 LOS ANGELES/INTL 0945
DEPARTS FROM TERMINAL 1
ARRIVES AT TERMINAL 4 13:20 DURATION
AIRCRAFT : BOEING 747-400 NON SMOKING
----------------------------------------------------------------
QANTAS AIRWAYS QF3003 ECONOMY CLASS (N) CONFIRMED
DEPART 08AUG07 LOS ANGELES/INTL 1415
ARRIVE 08AUG07 WASHINGTON/DULLES INTL 2200
OPERATED BY AA AMERICAN AIRLINES
DEPARTS FROM TERMINAL 4
4:45 DURATION
AIRCRAFT : BOEING 737-800 NON SMOKING
Comments:3 Replies - Latest reply on 2008-01-22
Posted by Ben There on 2008-01-21:
Your itinerary says you were booked in N class. If you look at Qantas.com under the airline earning table under Frequent Flyer, Qantas does indeed give miles to members of the Qantas Frequent Flyer program for the flights/class you were on. That said, American Airlines does not offer AAdvantage miles on Qantas N class bookings so your complaint would be more with American than Qantas. You can see what classes you must be booked in on AA under "earning AAdvantage Miles" on AA.com. Quick question - did you ever ask an airline employee if miles were allowed for these flights? You claim fraud, but it doesn't sound like you were lied to or deceived, just uninformed about information that is on both airlines websites. Airline FF programs are really complicated, so if you are serious about earning miles you have to read the rules.
Posted by bberg009 on 2008-01-22:
Is it reasonable to ask everyone to check all web sites when booking. Why not make it available during booking, confirmation, receipts when offering this crappy 'N' class tickets. Also, why does Qantas fliers get miles when AA members are excluded from getting it for these tickets. Take a look on the internet and see how many have been defrauded (quite a few postings out there)...
Posted by Ben There on 2008-01-22:
"why does Qantas fliers get miles when AA members are excluded from getting it for these tickets" - not all Qantas flyers get miles on all American flights. "Why not make it available during booking" - Qantas does mention if Qantas flights are elegible for Qantas miles on Qantas.com... American Airlines partners with a lot of the same airlines but AA does not spell each allowed airline every time you buy a ticket from them... They make you read other airlines websites to see an American Airlines flight from LA to Tokyo is elegible for miles on LAN Chile, Aer Lingus, Japan Airlines, Gulf Air, etc...

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