Chili's Complaint - H-O-R-R-I-B-L-E - Overall Quality and Service - Valdosta GA
VALDOSTA, GEORGIA -- Tonight my wife and I attempted to dine the Valdosta GA Chili's location. It took nearly 20 minutes to get service AFTER we were seated. When we DID get service, we ordered the southwest egg rolls…and they arrived undercooked (chunks of corn were like little chunks of ice). My wife ordered the Chicken Crispers with the white gravy. I ordered the "Create-A-Combo" with the Half Rack of Baby Back Ribs and Garlic Lime Shrimp. The Shrimp were FROZEN in middle…. I sent it back. Her chicken was PINK in the middle. Before we could send THAT back they brought my plate back out, the cheese on potatoes was melted to the plate & toasted brown and the plate was hot to the touch…indicating THEY broiled the whole damn plate! As a result, those mouth-watering ribs they show on TV were dried out tough, and the bacon on the potatoes was burnt…
I asked for the manager and he kept saying "let me get you something else" despite being told repeatedly that "I'm Leaving, I lost my appetite". I attempted to leave, the runt manager chased me out front door apologizing profusely at the top of his lungs. How does that make a waiting customer feel? When they have to watch CHASING ME out the front door apologizing. And he couldn't even take a hint when I said "bug off... I'm not interested in your retail schpeel". He chased me all the way to the Walgreen's parking lot next door where I had to park. I was told that the bill was “taken care of”. I'd hope so, cause I damn sure wasn't planning on PAYING FOR IT. This marks my third trip to chili’s since restaurant opened and the second time of three that I've either had either poor service or bad food OR both.
I PROMISE YOU, I will not be going back unless this company offers offering some sort of compensation for bad service received thus far. In fact...I wasn't even paying for TONIGHT'S meal. It was to be paid for on a complimentary gift card we received..... This is the only company I know of that could SCREW UP "FREE"..... Oh well, I guess I got my money's worth.