Pizza Grille Complaint - Service and attempted gouge

Review by FoggyOne on 2008-01-21
CAMP HILL, PENNSYLVANIA -- Pizza Grille, Camp Hill, PA.

1) Went there once with my wife. They had just opened for the day and only a few people there. Waitress took her sweet time getting to us. We had a reasonable meal. And then waited for the waitress to give us our check - after about 5 minutes of not seeing her (the restaurant was almost empty) I went looking for her - I found her, sitting behind the Hostess's stand reading magazine!

2) Went there a couple of months later with a group. The waiter tried to serve us but had other tables too. Very slow service. Took over 1/2 hour to even get our checks paid (20 of us). Then for those that used a credit card they stuck an automatic $2.00 charge on the credit card slip in addition to leaving the 'tip' line empty. There was no additional charge for cash paying customers. The people just scratched through the $2.00 charges.

So with very bad service and attempting to scam credit card holders I will never go back there. Also, the food was mediocre at best.
Comments:11 Replies - Latest reply on 2008-01-22
Posted by S. on 2008-01-21:
Well, after a poor experience on the first visit, at least you gave them second chance. But I don't see the long wait to pay after the second visit that unusual. A group of 20--with separate checks? Kind of difficult for one server to handle that. Would have been better if it were on one check, and then everyone would pay the person who picked up the tab. When I receive my bill and I pay by credit card, I always draw a line through the 'tip' portion and give the server a cash tip. On very infrequent occasions when I don't have enough cash on me, I fill in the tip amount and do all the addition on the receipt. That way I have my copy which shows exactly what should be charged to my account.
Posted by spiderman2 on 2008-01-21:
I have eaten there and had great, timely service. every time I drive past there, it is packed. If you had a group of 20 people paying separately, that would certainly take some time for those transactions. I would imagine that was the automatic tip that kicks in for larger parties,but you should have asked at the time.
Posted by FoggyOne on 2008-01-21:
The $2.00 was ONLY added to charge cards. People paying cash did NOT have the extra $2.00 on their bill. And I think PG should have been able to handle 20 checks in less than 10 minutes, not 1/2 an hour - how long does it take to punch in the amount and make change, even with other customers paying?

I really like the idea of leaving cash for a tip when charging but I seldom charge a meal.

It does seem to be enormously popular but I can only base the service quality based on my personal experience. And I had two different dishes and neither one was spectacular. For those that know the area, Cafe Magnolia is far superior, though a bit more pricey, IMHO.

Thanks for your comments and listening to my complaint.
Posted by spiderman2 on 2008-01-21:
That is weird that it wasn't on the cash bill. I totally agree on Cafe Magnolia though, it is soooo good. I love the Magnolia salad. My one complaint with PG was that it was really loud in the area we were seated in last time. Have you been to Appalachian Brewing on Market St. in Camp Hill? We went there for lunch and it was really good.
Posted by Starlord on 2008-01-21:
I can remember when I was a kid, and people gat a discount for paying cash, now it has turned around, and people who use credit cards get discounts or special offers cash users don't get. As Willie Nelson wrote in his song, "Funny How Time Slips Away."
Posted by HKong on 2008-01-21:
I suppose it's possible the $2.00 charge was because credit card companies charge businesses for each transaction and the restaurant was passing on the fee.
Posted by Slimjim on 2008-01-21:
No can do! It is against all visa, MasterCard, and even merchant account rules to charge extra to take a credit card. You can discount a regular price for cash, but you cannot surcharge anyone for giving you a credit card if you sign up to take them. I'd report them to the bank that issued your card.
Posted by Super CCS on 2008-01-22:
Slimjimjohnson is right. Discounts for paying cash, NO SURCHARGES FOR USING C.C. Contact your Credit Card company.
Posted by jktshff1 on 2008-01-22:
Gas stations do it all the time lower price per gallon for cash, higher for credit.
Posted by Slimjim on 2008-01-22:
Ah true, but the credit card price at the pump is their "regular" price for gas. The cash price is the discount. Poster is being charged a blatant $2 charge above normal price for giving a card. A tremendous no-no.
Posted by jktshff1 on 2008-01-22:
I see that now.

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