AirTran Airways Complaint - Poor website and customer relations
MINNEAPOLIS, MINNESOTA -- I made what I thought were great reservations months in advance for a rare trip for my son and I to Florida. I used AirTran's website and evidently there was a mix-up with the 3-digit code on the back of my credit card. Anyway, I received an itinerary with a confirmation number in large print, so I thought I was set! Well, little did I know, but in very small print on my itinerary it said Status: Hold. I guess, if I would have noticed that, I was supposed to know that that meant there was a problem and I should call and find out what it was. We arrived at the airport on the day of our trip and found out there was no reservation. It was cancelled the same day I made it! (It also says on that itinerary, that if there's a schedule change, they would notify me by email.... just not if there's a reservation cancellation!)
I just called and explained my situation to a very cold customer relations person who tells me there's no one else besides her to talk to and that there's absolutely nothing they can do for me! I should have known about the problem and called them or I should have called before my flight to see if there had been any changes. Why would I do that when I had a confirmation number and a message saying they'd email me if there were changes?!
I cannot afford to pay twice what I thought I was going to pay for our tickets!
We ended up running over to Sun Country and getting much better service and flight times. (even if they were expensive!)