Rooms to Go Informative - Sofa less than 2 yrs old frame falling apart
RALEIGH, NORTH CAROLINA -- I am very discouraged with my service from Rooms to Go. I purchased my living room set in May 2006. I live alone and never use the sleeper unless my grandchildren come to visit which is very rare. My oldest grandson came this past weekend and I noticed when I pulled the bed out that the frame was sitting on the floor. Upon further inspection, I found the wooden frame of the sofa was broken causing the sleeper to tilt backwards when in the lying position. I called Rooms to Go customer service and the store directly to see if anything could be done about this problem. But due to the warranty expiring, I got know. Why would a sofa that you very seldom use, the frame brake? This makes no since at all and on top of that, I made my last payment January 1, 2008.
Go figure this one. I can't believe that a sofa less than 2 yrs old is already falling apart. Is anyone else having this problem? I would not recommend Rooms to Go to anyone.