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Verizon Wireless Complaint - Verizon Wireless
Complaint
LIVONIA, MICHIGAN -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
(LETTERS I WROTE ABOUT VERIZON WIRELESS)
For six months I've waited for the month of December to come when my contract would be over. Ever since my bill started showing $100 and I couldn't get an understandable reason for I've been counting the months of getting away from Verizon. This scheme of entrapment should be made illegal. My phone bill goes up so I ask to have it lowered but then my contact extends. Then it happens all over again. As long as you keep making your customers need to change their plan you take advantage and extend the contract. I was never told my contact was going to extend the last time I had to change my plan. In fact I made sure it wasn't by telling the Verizon associate it better not, and she did it anyway. (12/05/2007)
My contract was due to expire last December, but instead I was deceived in changing my plan in August 2007 in order to afford my phone. I was never told it would extend my contract. As for a letter being sent of the change; I have no idea of a letter being sent. I found this out when I called to confirm that my contract was over and I can find another phone company that I can afford.
The Verizon associate talked me into giving your company another chance. My last bill was $33 but today I looked online and I find my bill is $118. What the hell is going on? Over a hundred dollars. This is the way Verizon is going to convince me to stay? There is no way in hell my bill should be worse than ever. I can’t afford to pay that. Verizon better believe I am taking this to the BBB, consumer affairs and beyond.
(1/20/2008)
As a resolution, I would like the following:
I want out of this contract trap without costing me an outrageous amount of money.
Please contact me if you need more details regarding this incident.
(LETTERS I WROTE ABOUT VERIZON WIRELESS)
For six months I've waited for the month of December to come when my contract would be over. Ever since my bill started showing $100 and I couldn't get an understandable reason for I've been counting the months of getting away from Verizon. This scheme of entrapment should be made illegal. My phone bill goes up so I ask to have it lowered but then my contact extends. Then it happens all over again. As long as you keep making your customers need to change their plan you take advantage and extend the contract. I was never told my contact was going to extend the last time I had to change my plan. In fact I made sure it wasn't by telling the Verizon associate it better not, and she did it anyway. (12/05/2007)
My contract was due to expire last December, but instead I was deceived in changing my plan in August 2007 in order to afford my phone. I was never told it would extend my contract. As for a letter being sent of the change; I have no idea of a letter being sent. I found this out when I called to confirm that my contract was over and I can find another phone company that I can afford.
The Verizon associate talked me into giving your company another chance. My last bill was $33 but today I looked online and I find my bill is $118. What the hell is going on? Over a hundred dollars. This is the way Verizon is going to convince me to stay? There is no way in hell my bill should be worse than ever. I can’t afford to pay that. Verizon better believe I am taking this to the BBB, consumer affairs and beyond.
(1/20/2008)
As a resolution, I would like the following:
I want out of this contract trap without costing me an outrageous amount of money.
Please contact me if you need more details regarding this incident.
Comments:
Posted by calamity on 2008-01-21:
You are not the only person to have this complaint about phone companies. I have reached the point that I am afraid to call Verizon because I fear getting a contract that is around after I am dead. I went from having a contract that was up in 02/08, to having one that is extended until 01/10. I guess it is because I raised the amount of minutes I needed, who knows?
Posted by beanbagbritches on 2008-01-21:
Can you go to your local Verizon store to talk w/ an associate?
Posted by shelly16 on 2008-01-25:
I am a Verizon Wireless customer for the last 3 years and I have learned not to make any plan changes until your contract is up...they will extend you for another 2 years without even telling you...it happened to me!
Posted by les on 2009-06-25:
Verizon only Care's about you before you are a customer of theirs once you sign that contract you are no longer a priority to them!!!!!
Posted by PepperElf on 2009-06-25:
that's weird I though I posted here?
the systems i confusing me.
any response back from the attny general?
the systems i confusing me.
any response back from the attny general?
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