For six months I've waited for the month of December to come when my contract would be over. Ever since my bill started showing $100 and I couldn't get an understandable reason for I've been counting the months of getting away from Verizon. This scheme of entrapment should be made illegal. My phone bill goes up so I ask to have it lowered but then my contact extends. Then it happens all over again. As long as you keep making your customers need to change their plan you take advantage and extend the contract. I was never told my contact was going to extend the last time I had to change my plan. In fact I made sure it wasn't by telling the Verizon associate it better not, and she did it anyway. (12/05/2007)
My contract was due to expire last December, but instead I was deceived in changing my plan in August 2007 in order to afford my phone. I was never told it would extend my contract. As for a letter being sent of the change; I have no idea of a letter being sent. I found this out when I called to confirm that my contract was over and I can find another phone company that I can afford.
The Verizon associate talked me into giving your company another chance. My last bill was $33 but today I looked online and I find my bill is $118. What the hell is going on? Over a hundred dollars. This is the way Verizon is going to convince me to stay? There is no way in hell my bill should be worse than ever. I can’t afford to pay that. Verizon better believe I am taking this to the BBB, consumer affairs and beyond.
As a resolution, I would like the following:
I want out of this contract trap without costing me an outrageous amount of money.
Please contact me if you need more details regarding this incident.