Ashley Furniture Complaint - Very Poor Quality, Poor Service
ALEXANDRIA, LOUISIANA -- We bought two recliners from Ashley. Both had to be repaired within the first week. One recliner was replaced 5 times within the first few months and each new replacement had something wrong with it. Also, one replacement was supposed to be new, but was actually the floor model. How did we know? A broken part from one of our recliners was replaced with one from their floor model - the broken part was then put on their floor model. A few weeks later when the other recliner broke, we were given a "new" one complete with the broken part from our other recliner. The broken part was a very distinguishable leather foot rest piece that had a stripped screw and a tear in the upholstery.
Now, the recliners are 2 years old and both are broken beyond repair. Somehow for $450.00 a piece I would have expected them to last longer.
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