Circuit City Complaint - False Advertisement - Customer Service
TUSCALOOSA, ALABAMA -- The following says it all...
I am EXTREMELY angered by the false advertisement and unwillingness to honor what you tell your customers. This will be the last purchase I make from Circuit City.
Ref # 815897
I purchased the 42" Sharp Aquos LCD HDTV for $1499.99 on Monday, Jan. 14, 2008. There was also an offer for a free Sharp Aquos Blu-Ray player, instantly with purchase. I also signed up for DirecTV and according to the advertisement, new subscribers receive $300 off the purchase of ANY HDTV $999 and up. I had waited for 2 hours before a sales person could take my order. He was apparently the only one working that area at the time. He had some trouble with the register as I made my DirecTV order, and I didn't even receive a printout regarding that order. Then by the time I was finally finished with the purchase, I was informed that they did not have anymore of the TV's in stock, but they could order one for me. That was fine, so I went home, with the free blu-ray player. When I got home, I noticed that the $300 off of the TV did not show up on the receipt. Therefore, I returned to the store on Tuesday, Jan. 15, 2008, to ask for the offer to be applied. I had proof of the order on my receipt. Then I was told that I could not receive both the blu-ray player offer and the DirecTV offer. I could have one of the other. This was not explained to me at the time of purchase. In fact, the guy who sold the TV to me was under the impression that I could get both offers. At this point I returned home to call the Customer Service number (1-800-843-2489) to get resolution.
After 3 or 4 calls, I was finally transfered to the Corporate headquarters in the US. I was told by a customer service rep on the evening of Tuesday, Jan. 15, 2008, that I would receive both of these offers and I would receive a call back in 24 to 72 hours. I did not receive a call back, so I called back. Now, I am told that I can not receive the $300 offer, and the Blu-Ray offer. NOWHERE IS IT STATED, ONLINE, OR IN THE STORE, THAT THESE OFFERS CAN NOT BE COMBINED. I want a copy of the recording of ALL of my calls to the Circuit City Customer Service number (1-800-843-2489). Why? Because the calls are recorded for quality assurance, and I was told one thing on Tuesday 1/15/2008, and another tonight (1/21/2008).
The customer service rep I spoke with tonight sent me an email stating the following...
----- Original Message -----
Sent: Monday, January 21, 2008 5:55 PM
Subject: Stacking offers
Dear Mr.CHRISTIAN ,
Thank you for contacting www.circuitcity.com. While we are glad to offer rebates, coupons, and our Unbeatable Price Guarantee, our guidelines require that only one of these special discounts be honored per purchase. We are unable to offer multiple discounts such as rebates, price adjustments, and coupons, on one purchase. When matching the price of a local competitor, we offer our customers their choice of the competitor’s offering and price OR our offer and price, but not both. Customers may not take advantage of the price match and then add in additional discounts or terms offered by Circuit City Stores (for example, an additional 10% off coupon). This is sometimes called 'stacking' offers, and is not a service that Circuit City can offer.
We apologize for any inconvenience this may have caused, and we thank you for shopping with us.
Customer Support Coordinator
Contact ID #
----- End of Original Message -----
Like I told her, this was not a price match, rebates, price adjustments, nor coupons. It was two offers made by Cicrcuit City, and not a competitor's offers. If it was only stated online, or in the store that the DirecTV and Blu-Ray offer could not be combined, all of this could have been avoided. Instead, I was told two different things by the corporate customer service center. I do not consider this issue resolved. If someone that can resolve this issue would like to contact me, my contact information should be listed in the case log of which the reference number 815897 is associated with. If it is not, simply respond to this email with a call back number, and I certainly give you a call back.