Paytell Complaint - Will Not Refund My Money - Collect Calls From An Inmate

Collect Calls From An Inmate - Complaint

Review by movindog on 2008-01-21

EFFINGHAM, SOUTH CAROLINA -- I was also lead to believe I had to pre pay to Paytell in order to get calls from an inmate and once he was moved to another jail that uses a different company for phone calls I requested a refund from Paytell and its been 3 months and I still have not been refunded my money.

I have called and faxed them several times and am always told the money will be put back on my card in a few days but it still has not been. I plan to file a complaint with the better bussiness bureau next week.

Company Response:
We apologize for the frustration you have experienced with our company concerning your refund. We just starting monitoring this website and received your complaint. In the future we will be monitoring these complaints daily. If you have not yet received your refund, please email us at CustomerRelations@paytel.com and we will process your refund within 24 hours. Please make sure to include with your email your name, address, phone number and PIN. In the future, if we fail to meet your needs, you can email a manager at CustomerRelations@paytel.com and your request will be addressed the same day. Thank you.