Skyauction.Com Complaint - Not Honoring Contract
Buyer beware: contact better business bureau!!!
After my mother won a trip to Cancun for my daughter's graduation present, I thought I would try Skyauction.Com. My first trip I won (and paid for immediately in July 2007 via credit card) was supposed to be good through June 30, 2008.
I won a couple more and paid immediately. I booked the additional trips (waiting to book the first trip I won until after I came back from the smaller ones I had won because I wanted to see how long I would truly want to stay there.)
Upon arriving at my destinations (on the smaller trips), I was told my "all inclusive" didn't cover certain items because I won the trip/did it via internet. (This was not what the auction listed! It was all inclusive!)
Upon returning home I tried to book the first trip I won (mind you it was supposed to be good through June 30, 2008.) So, I submitted my dates for that one along with another "add on" auction that I won. Well, they declined/cancelled my first trip saying it is no longer available (not "the dates" are not available, but the "trip" is no longer available.) But they charged me and booked me for the "add on" that I had tried to schedule at the end of this trip they just cancelled on me.
I called them, spent 40 minutes on hold, was transferred and disconnected twice and then hung up on because they "did not want to deal with that!"
I have sent numerous e-mails and they have replied that they would be happy to charge me another "fee" and cancel out my "add on" reservation. Or, they will add days to my "add on" for an additional charge plus my winning bid/night price. For my auction they cancelled on me, they offered a replacement at an additional surcharge plus a change fee.
****Even better though, 2 days later my same offer that they cancelled on was back on the website up for auction. (They still haven't answered why that happened yet!)********