Sofa Express Complaint - Poor service and uncooperative
AVON, INDIANA -- My husband and I purchased a sofa, chair, love seat, 2 end tables and a coffee table. After about 2 weeks, the chair started to come unsewn and tear under the cushion. the love seat stitching cam unstitched. We called for service and about a week later someone came out and restitched it. a couple of weeks later, the stitching came out again. the tech repaired it again by about 6 months, the stitching was out, the cushions have all lost their form. a board in the sofa was broken. and the fabric is rolling into balls and there are now holes. We complained to the company again and again only to have no return calls. about a month before the warranty ran out I made a complaint to the better business bureau. WOW they sent someone out to take pictures of the furniture. We did not hear anything for about a month, we kept calling and were told the person who reviews the pictures is on vacation. We finally heard from BBB who stated the compamy said we abused the furniture. They did fix the broken board in the sofa but nothing else. We have had this crap for 1 year, I have bought better looking furniture from garage sales. Our sales person stated, "I have have this same set, I practically live on the sofa, I even sleep on it. I have had it for 5 years and it still looks new." Bull S---!!!
I WAS SO GLAD TO HEAR ABOUT THE COMPANY CLOSING. I do not have the money to replace it so I will just have to deal with it.