Sofa Express Informative - Living Room Sectional
GREENVILLE, SOUTH CAROLINA -- My wife and I have been on the the lookout for a sectional for last 4 months and prefer a leather.
We have been to several furniture stores and accidentally came across Sofa Express. We went around 5:30pm and store was closing at 6:00. Were met by a very nice Sales agent and that was her first day on the job. We went straight for the leather sectional sofas. It was just the perfect sectional we wanted, the size, the colors, the double recliners on each side and the new sales rep really did not know much about it she called the manager who explained about the type of leather etc etc. Since the store is now under bankruptcy I bargained and the manager went away (usual sales tactics) and came back with a final offer that waa little high and I suggested, I need coffee and end tables and a Queen mattress. The lady said I had 10 minutes to decide since they were closing. I figured if they want the biz, they can stay late but they were in a hurry to get out. Anyway I told the rep, while my wife and I go measure the Sectional, start writing the ticket. While I was measuring, I noticed a big tear on the edges. I asked the rep and the manager and the Sr Manager. They said they had no idea and were sorry for not knowing about it.
I cancelled the order right than and told them I need to think about that and will be back tomorrow. Before I went back I checked the review site and boy I am glad I did not buy that sofa, I would have had almost $2000 in the toilet. Never the less, I decided I will call the store and make an offer of $1000 and I would take my chance since it was exactly what we wanted, the sales rep told me she just sold the sofa and I asked her if the poor people who bought the sofa saw the rip, She said she did and I highly doubt it. I am glad this people are out of business. I consider them to cheat consumers and not telling the truth. I know for a certain fact that 2 people ( manager and Sr manager) were aware of the rip on that sofa and hid the truth.
Honestly if the store was not closing at six, I probably would have missed the tear since I was supposed to pick the sofa the next day move my old furniture that evening. We were buying a lot of other stuff and we just let that go.
Thanks for all the reviews. People should stop going to Sofa Express.