Toys R Us Compliment - Toys "R" Us Return Policy
Here is the TOYS R US return policy...
GENERAL RETURN POLICY
Refunds gladly given within 90 days of original purchase date on most items.
For ALL refunds and exchanges:
-A dated sales or gift receipt is required.
-Item must be returned in original carton or package, with all parts.
-A merchandise credit will be given for gift receipt and internet returns.
-Manufacturers' customer service information is available by calling 1-800-TOYSRUS.
-We reserve the right to limit or decline refunds.
Electronics/ Radio Control/Trading Cards
-Refund gladly given within 45 days of original purchase date
-A dated sales receipt or gift receipt is required
-For refund, item must be returned in factory sealed, unopened package.
-Opened item can only be exchanged for identical item.
Why do they have a policy like this one? It saves the company money and keeps the cost of the product down. Now lets break down their return policy and explain it in depth.
For all refunds and exchanges:
"Refunds gladly given within 90 days of original purchase date on most items."
-90 days=3 months. That’s a good amount of time for someone to buy an item and still have enough time to give the item as a gift and for the gifted to return/exchange it.
"-A dated sales or gift receipt is required."
-They want to make sure the item was paid for and purchased from their store. They shouldn't have to take back other companies merchandise, that is why they have this policy. They should make sure that the person paid for the item. It would be easy to return an item by taking it off the shelf and going to customer service if they didn't have this policy. It would be easy to steal from the store or even another store and return the item(s) for credit if they didn't have this policy.
"-Item must be returned in original carton or package, with all parts."
-This one is tricky. Sometimes you open a gift, tear open the box, and throw the box away. But, it is the UPC on the box that the store needs to see to match with the receipt. Someone could bring in a similar item that the receipt describes and could return it as that item without the box. Its the box that makes sure they are returning the correct item.
"-A merchandise credit will be given for gift receipt and internet returns."
-Half of this one makes sense to me. It makes sense to get a merchandise credit for a gift receipt. You didn't pay for the item so why should the retailer give you cash back and spend it at another store. But I don't understand why I get merchandise credit if I purchased an item online. Maybe their system isn't capable of tracking the method of payment.
"-Manufacturers' customer service information is available by calling 1-800-TOYSRUS."
-If you have a defective item and no receipt, then you can call up Toys "R" Us to contact the manufacturers number to see if they anything can be done. See below to bypass this problem.
"-We reserve the right to limit or decline refunds."
-The only way I see this policy put into effect is if the store knows that a person maybe found a receipt and stole the items to return them.
Now for the electronics return policy:
“-Refund gladly given within 45 days of original purchase date”
-I’m not sure why it is 45 days and not 90 days as their return policy for all items
“-a dated sales receipt or gift receipt is required”
-see above for same policy detail
“-For refund, item must be returned in factory sealed, unopened package.”
-You can’t open a video game/DVD and expect to get a refund. I could easily buy a DVD, copy it to my computer, burn it to a CD, and return it to the store. I believe this is a copyright law. I feel if I buy a DS lite and I don’t like it I should be able to return it. I understand if it were a videogame/DVD but not for all electronics.
“-Opened item can only be exchanged for identical item.”
-This refers to the above. If I open a DVD and try to return it, I should only be able to get an exchange for the exact same item.
This is their policy and it makes sense.
But you can break the policy… If you have a broken item, you can easily buy the same item (now you have a receipt) and return the defective one. Maybe this is why they have the “We reserve the right to limit or decline refunds” in their policy.
**Don’t worry, I'm not affiliated with the company. I have a good friend that is affiliated with the company and told me the details of their policy.**
More Reviews on Toys R Us: