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Volvo Complaint - Volvo Of Nashville Sold Me A Certified Used Volvo Without Revealing It Had Been Previously Wrecked And Had Frame Damage - Certified Used Volvo
Complaint
NASHVILLE, TENNESSEE -- Volvo of Nashville sold me a "Certified Used Volvo'. I began to have problems with the front end and after obtaining a Carfax Report found out the car had been wrecked and had frame damage prior to the time I purchased the vehicle. I talked with the owner of Volvo of Nashville, Tennessee and his response was that I was worried about a car and he had just spent $300,000 to find out he was a diabetic. He threw up his arms in the showroom and said he was not going to do anything. I waited a few weeks before writing him a letter (to which he did not respond). Between the time that I first spoke with him and the time I wrote the letter, I spent over $2200 to repair the damage. I then took the car to trade and due to the initial damage from the Carfax report was told the car's damage made the value of the car $4500 to $5000 less that the Kelley Blue Book Value.I reported this problem to the Better Business Bureau and received a response that because " Tennessee is a Buyer Beware State" there wasn't anything they could do except place my complaint on file. Therefore, due to trading with a "Dealership that is supposed to be reliable, I am at a loss of $6700 to $7200 plus loss of use of the vehicle by not being able to drive the car for approximately 5 weeks due to repairs and the fact that I unknowingly drove my family, friends and clients in this vehicle at a time the vehicle was "Unsafe to Drive."
THE ONE THING I CAN DO AT THIS POINT IS WARN OTHER TENNESSEANS TO OBTAIN A CARFAX REPORT PRIOR TO BUYING A VEHICLE IN THE STATE OF TENNESSEE AND TO LET EVERYONE I COME IN CONTACT WITH KNOW THAT VOLVO OF NASHVILLE IS NOT RELIABLE.
THE ONE THING I CAN DO AT THIS POINT IS WARN OTHER TENNESSEANS TO OBTAIN A CARFAX REPORT PRIOR TO BUYING A VEHICLE IN THE STATE OF TENNESSEE AND TO LET EVERYONE I COME IN CONTACT WITH KNOW THAT VOLVO OF NASHVILLE IS NOT RELIABLE.
Comments:
Posted by Hugh_Jorgen on 2008-01-22:
It might be worth a trip to small claims court to see if you can recover some of your damages. The automakers market these "certified pre-owned" cars just so people can avoid the problems you had. What's the point of their "certification" if you can't trust it? Perhaps Volvo corporate would assist you - good luck.
Posted by easy to please on 2008-01-22:
Hugh Jorgen,
Thank you. I am considering this. I purchased the "Certified Used Volvo" initially due to advertisement that Volvos were the safest cars on the road. I have three small grandchildren (under the age of three). I wanted the safest car I could find to drive with my family,friends and clients aboard. I cringe everytime I think that I could have had a wreck or caused a wreck and injured innocent people due to the lack of care of VOLVO OF NASHVILLE. IT IS SAD WHEN "THE LOVE OF MONEY (GREED)" TAKES OVER A PERSON'S MIND. WHAT HAS HAPPENED TO CARE FOR OUR FELLOWMAN AND JUST DOING THE RIGHT THING ABOUT ANY SITUATION?
Thank you. I am considering this. I purchased the "Certified Used Volvo" initially due to advertisement that Volvos were the safest cars on the road. I have three small grandchildren (under the age of three). I wanted the safest car I could find to drive with my family,friends and clients aboard. I cringe everytime I think that I could have had a wreck or caused a wreck and injured innocent people due to the lack of care of VOLVO OF NASHVILLE. IT IS SAD WHEN "THE LOVE OF MONEY (GREED)" TAKES OVER A PERSON'S MIND. WHAT HAS HAPPENED TO CARE FOR OUR FELLOWMAN AND JUST DOING THE RIGHT THING ABOUT ANY SITUATION?
Posted by PassingBy on 2008-01-22:
The repairs should have been covered by Volvo's certified used car warranty.
If he spent $300,000 to find out he is a diabetic he needs to see another doctor.
If he spent $300,000 to find out he is a diabetic he needs to see another doctor.
Posted by tnchuck100 on 2008-01-22:
2 office visits can determine diabetes. We are talking one rich doctor here. Along side that the car issue is almost insignificant.
Posted by Aerocave on 2008-01-23:
If it costs $300k to find out you have diabetes I have 2 thoughts:
1) Wow
2) I am in the wrong business
1) Wow
2) I am in the wrong business
Posted by Sail27 on 2008-01-23:
"he had just spent $300,000 to find out he was a diabetic"
easy_to_please: The owner's so-called diabetic "condition" ($300K??) is quite frankly not your problem, it's his.
The fact that you were sold a sub-par vehicle that was "certified" is the issue here. Why there was no CarFax presented to you initially is a mystery (this is not to judge you at all but to inform).
I have had a few Volvos in the past with a few issues (nothing mechanical is 100% perfect) and they are built like tanks. If you get the car back on the road - perhaps a huge sign in the rear window?
Best of luck to ya!
easy_to_please: The owner's so-called diabetic "condition" ($300K??) is quite frankly not your problem, it's his.
The fact that you were sold a sub-par vehicle that was "certified" is the issue here. Why there was no CarFax presented to you initially is a mystery (this is not to judge you at all but to inform).
I have had a few Volvos in the past with a few issues (nothing mechanical is 100% perfect) and they are built like tanks. If you get the car back on the road - perhaps a huge sign in the rear window?
Best of luck to ya!
Posted by Aerocave on 2008-01-24:
On a more "serious side"...Most manufacturer's Used Vehicle Certified programs do require the dealer to run a CarFax report...as in order to qualify to be "Certified," it must have a clean title history. (No R-Title, Frame Damange, etc.) Although, I do not know if that is the program with Volvo's Certified Used Vehicle program. I would call Volvo customer assistance. If this is a requirement and this vehicle was sold as "Certified," you may have some recourse. If not, there really is not a whole lot you can do, as frame damange on a used vehicle is not something the dealer has to disclose. Personally, I think the dealer should--but not all will. I will add that I think customers get way to worked up over frame damange. If it is fixed correctly and returned to original factory condition, who cares?
Posted by easy to please on 2008-01-29:
The buyer of the vehicle with frame damage is the one that suffers. In addition to the cost of having repairs done the frame damage on the Carfax report greatly decreases the value of the car. Therefore, the consumer loses both ways.
Posted by mydogbozo on 2008-02-04:
That "Certified Car" stuff is a bunch of bunk. Who certified it, the used car manager personsally??? You can' trust these con-artist.
Posted by easy to please on 2008-02-05:
With the vehicle I purchased being "Certified" I wonder what condition the vehicles are in that are sold at Volvo of Nashville that are not marked as "Certified". Perhaps they classify all of their vehicles as "Certified"no matter what condition they are in. The "Certified" classification is surely a good marketing tool along with Volvo's reputation for being one of the safest vehicles on the road. I surely DID NOT expect to be sold a vehicle that was "NOT SAFE TO BE ON THE ROAD". This certainly goes to show how much "VOLVO OF NASHVILLE" values a customer.
I am still in the process of dealing with this matter. I DO NOT GIVE UP EASILY. I will keep this website posted to let all of you know just how Volvo of Nashville determines whether it is best to do "WHAT IS RIGHT" or let the "LOVE OF MONEY AND POWER" make their decision. Thanks to all of you for your support.
I am still in the process of dealing with this matter. I DO NOT GIVE UP EASILY. I will keep this website posted to let all of you know just how Volvo of Nashville determines whether it is best to do "WHAT IS RIGHT" or let the "LOVE OF MONEY AND POWER" make their decision. Thanks to all of you for your support.
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