Ticketmaster Complaint - Purchasing Tickets Online
CALIFORNIA -- I am an avid concert goer. I purchase tickets for up to 20 events a year. I am also a computer owner with an internet account. So, when Ticketmaster opened their online ticket service, I was excited about the possibility of not having to fight the phone lines or wait in line to purchase my tickets, I could do it all from my home. Well, that was until two weeks ago when I attempted to purchase tickets through their internet presale arrangement.
I had had problems trying to get tickets through their online service before. The usual things, server too busy, cannot process order, etc. But, this time, I actually got to the page where the tickets have been reserved and you have 5 minutes, or so the page says, to complete the transaction. The problem is, I was never able to complete the transaction. Their online servers lost my connection, so I lost my tickets. This happened twice within 10 minutes of each other. The fact that I was on a computer that had a T1 line (this is a very very fast internet connnection, much faster than DSL), did not seem to make any difference.
After my experience, I contacted Ticketmaster, to see if I could get some assistance. After being shuffled back and forth from phone centers in Orlando and California, and being put on hold for over an hour and a half, I finally got in touch with a Customer Service Manager. I explained what had happened and her answer was, "Sorry, there is nothing we can do."
So, I took the matter all the way to the CEO. He never returned my call.
Needless to say, I would warn anyone and everyone from Ticketmaster's Online service if your intent is to get good seating for a show that you expect to sell out quickly, or if you have a internet connection speed that is lower than DSL. I would also warn you from trying to get any decent customer service from them if you have any problems. They are completely inept from top to bottom. It is no wonder that their stock price is in the pits.