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Vonage Complaint - Vonage Execs -- How Do You Sleep At Night?? - Voip Phone Service
Voip Phone Service - Complaint
WILMINGTON, NORTH CAROLINA -- We signed up for Vonage back in 1/97. At the time, we did not realize that we would have to change our email address in order to use your service. When we found this out, we called to cancel your service in 3/97.
The woman I talked to quite assured me that the service would be cancelled and that our credit card would no longer be charged.
A few months later, we discovered that Vonage was still charging our card for your monthly services, despite the assurances she gave to me that you would quit debitting our card and despite the fact we had made NOT ONE SINGLE PHONE CALL USING YOUR SERVICE EVER. Our old Visa card was charged about $240 for these services that we never used.
Unfortunately, our bank card could not refund the $240 you defrauded us because there were no email records for proof, as we cancelled your service by phone.
After discussing the situation with my wife, we aggreed that calling you again would not likely resolve the situation, so best just to cancel our credit card, have another one issued and write a stipulation forbidding your company from debitting our new card, which we did.
And yet,it appears that your comapny says we own you an additional $73.24 which you have now turned over to Penn Credit Corporation Collection Agency for collection. We have an 800 credit score, but will die before we pay you unconscionable jackals even one penny more.
A copy of this letter is being forwarded to the Better Business Bureau (who I understand has cancelled your membership), Ripoffreport.com, My3cents.com, complaints.com and any other similar online fraud notifying service that I can find.
I believe I'll also send a copy to over our local Wilmington, NC newspaper to be included in their "Letters to the Editor" section.
I believe in karma and I believe that your company creates bad karma by the shady and vicious manner in which you operate. Enjoy our $240 but you won't get anymore.
Sincerely, BRian Helm
The woman I talked to quite assured me that the service would be cancelled and that our credit card would no longer be charged.
A few months later, we discovered that Vonage was still charging our card for your monthly services, despite the assurances she gave to me that you would quit debitting our card and despite the fact we had made NOT ONE SINGLE PHONE CALL USING YOUR SERVICE EVER. Our old Visa card was charged about $240 for these services that we never used.
Unfortunately, our bank card could not refund the $240 you defrauded us because there were no email records for proof, as we cancelled your service by phone.
After discussing the situation with my wife, we aggreed that calling you again would not likely resolve the situation, so best just to cancel our credit card, have another one issued and write a stipulation forbidding your company from debitting our new card, which we did.
And yet,it appears that your comapny says we own you an additional $73.24 which you have now turned over to Penn Credit Corporation Collection Agency for collection. We have an 800 credit score, but will die before we pay you unconscionable jackals even one penny more.
A copy of this letter is being forwarded to the Better Business Bureau (who I understand has cancelled your membership), Ripoffreport.com, My3cents.com, complaints.com and any other similar online fraud notifying service that I can find.
I believe I'll also send a copy to over our local Wilmington, NC newspaper to be included in their "Letters to the Editor" section.
I believe in karma and I believe that your company creates bad karma by the shady and vicious manner in which you operate. Enjoy our $240 but you won't get anymore.
Sincerely, BRian Helm
Comments:
Posted by superbowl on 2008-01-22:
Lizardman, if you want Voip phone service try contacting your local cable company. We have Voip with Cox and it has worked perfect for years with zero latency issues. Cox just dropped it's basic plan to $15 per month. Maybe whatever cable company serves your area can offer the same? Good luck getting your money back and on the collections problem. Vonage is a shady bunch for sure and can never be trusted. Get past the offshore CSR's if possible and speak with someone at the corporate office.
Posted by madconsumer on 2008-01-22:
the statue of limitations has passed by many years. you waited 11 years to make a complaint?
Posted by Wally86 on 2008-01-22:
I dont think Vonage has been around that long the op must mean. 1-9-07
Posted by superbowl on 2008-01-22:
Wally, I saw that but just figured it was a typo.
Posted by JohnInSoCal on 2008-01-22:
Lizardman, the execs at Vonage sleep very well at night because they have no conscience. Karma will bite them in the behind eventually but because they don't care about the consumer, it wont bother them one little bit!
Posted by clh on 2008-01-31:
I had the same problem
Posted by clh on 2008-01-31:
Posted by clh on 2008-01-31:
I have just recently had the same experience with VONAGE I have filed a complaint with the Attorney General of my state (Mississippi) and asked for an investigation of fraud charges against the company. I have found over 50 more complaints on the internet I think we should all get togeather and file a Federal Class Action suit........
Posted by jtsjtsjts on 2008-07-17:
the execs and ceo at vonage sleep very well at night ,thats because they also have vonage and there phone doesnt work .and there isnt a rating low enough for vonage crooks.
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