Vonage Complaint - Vonage Execs -- How Do You Sleep At Night??
WILMINGTON, NORTH CAROLINA -- We signed up for Vonage back in 1/97. At the time, we did not realize that we would have to change our email address in order to use your service. When we found this out, we called to cancel your service in 3/97.
The woman I talked to quite assured me that the service would be cancelled and that our credit card would no longer be charged.
A few months later, we discovered that Vonage was still charging our card for your monthly services, despite the assurances she gave to me that you would quit debiting our card and despite the fact we had made NOT ONE SINGLE PHONE CALL USING YOUR SERVICE EVER. Our old Visa card was charged about $240 for these services that we never used.
Unfortunately, our bank card could not refund the $240 you defrauded us because there were no email records for proof, as we cancelled your service by phone.
After discussing the situation with my wife, we agreed that calling you again would not likely resolve the situation, so best just to cancel our credit card, have another one issued and write a stipulation forbidding your company from debiting our new card, which we did.
And yet,it appears that your company says we own you an additional $73.24 which you have now turned over to Penn Credit Corporation Collection Agency for collection. We have an 800 credit score, but will die before we pay you unconscionable jackals even one penny more.
A copy of this letter is being forwarded to the Better Business Bureau (who I understand has cancelled your membership), Ripoffreport.com, My3cents.com, complaints.com and any other similar online fraud notifying service that I can find.
I believe I'll also send a copy to over our local Wilmington, NC newspaper to be included in their "Letters to the Editor" section.
I believe in karma and I believe that your company creates bad karma by the shady and vicious manner in which you operate. Enjoy our $240 but you won't get anymore.
Sincerely, Brian Helm