Cheesecake Factory at Dulles Town Center Mall Complaint - Mistake in payment and the attitude of the manager
DULLES, VIRGINIA -- I went with my friend over at lunch to Cheesecake Factory at 21076 Dulles Town Circle, Dulles, VA 20166 on Jan 21, 2008. We received a bill for $26.04 for our lunch which my friend decided to pay in cash and I decided to use my credit card. My friend put $15 and I put my credit-card. When I signed the receipt for the credit-card, I did not notice (and I admit it was my mistake as I was busy talking to my friend who I met after a long time) that the amount was $26.04 and I put in $4:00 as tip and signed the receipt. While on my way back home, I realized that I should have been charged half the amount of $30.04 ($26.04 + $4.00)as my friend had put in the cash of $15:00 to the waiter Lisa. (I still have the receipt with me with the server name on it's top). I went back and explained to the reception and they made me talk to the manager. The manager heard but told me he cannot do much or revert back the credit-card payment that has been charged (instead of giving me any kind of assurance that he'll see what can be done etc). I said, I am not asking for that, I am asking for the $15.00 that went in the payment-folder which he can return after confirming with Lisa. He looked and said, he'll talk to the server. He goes and I see him going to different customers and kind of asking them how things were, instead of going and talking to Lisa.
After a while, he comes back saying he can't do anything as he can not ask for the money back from the server. I said that's ok but can I just talk to the server just to make sure that the manager believed what I was telling was the truth and I was not making it up. I also said that I am not going to ask the server for the money but I just want to talk to her. He refused and said he cannot let me talk to her. I believe he never went and talked to the server himself. Instead he kept on saying that he can talk to the server on my behalf but he cannot do anything else. I was pretty confident that Lisa. would remember since the episode happened may be an hour back. He totally refused to help me in any ways. I finally left telling him that he is doing a good business.
I don't know what else can I do here except let others know the way I was treated for a complaint I made. I know I am never going to the restaurant again. Just wanted to let people know that if someone doesn't appreciate your business, we are better off going elsewhere.