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EGeneralMedical.com Complaint - EGeneralMedical ripped me off

Review by sencit on 2008-01-22
RALEIGH, NORTH CAROLINA -- My experience with eGeneralMedical.com indicates that this is a dishonest company that cheats and lies to take advantage of customers that can't fight back.

On 06/06/2007, I placed an order with eGeneralMedical.com for two 32-inch
PikStik Industrial reachers (model I-321) at $21.25 each for a total of $52.34 including shipping. I paid for this order using PayPal. When my order arrived, I found that it contained two PikStik Pro reachers (model P-321, an inferior model) instead of the two PikStik Industrial reachers (model I-321) that I ordered.

I am a disabled senior citizen, and I cannot use the PikStik Pro reachers because the handle design on this model causes a lot of pain in my arthritic hands. I am on Social Security, and I cannot afford to lose even the relatively small amount of money that eGeneralMedical took from me.

I contacted the company and spoke to Scott Respess, one of their Customer Service Representatives, about the error. Scott investigated and said that the PikStik Industrials were out of stock and that the PikStik Pros were shipped instead by mistake.

Scott told me to keep the 2 PikStik Pros and that he would have a credit issued to me for the full amount I paid, including shipping ($52.34). Scott sent me an email message confirming these terms and that I was to receive the full refund. I have never received a refund of any amount from eGeneralMedical.com.

I have copies of email messages from Scott Respess (Customer Service Representative) and Shannon Sauls (Customer Service Manager) promising a refund and telling me not to return the incorrect items they sent.

I have spoken to the manufacturer, and they verified, as does their website, that the PikStik Pro is NOT an upgrade to the PikStik Industrial, and that the PikStik Industrial is the better (heavy-duty) and higher-priced model.

I filed a complaint with the BBB regarding this transaction, and eGeneralMedical responded with a statement containing nothing but lies. Since eGeneralMedical is not a member of the BBB, there is nothing the BBB can/will do to aid in resolving this.

It is quite obvious from this experience that eGeneralMedical.com is a dishonest, disreputable company that won't admit to its mistakes and will lie and cheat to avoid fulfilling its promises and responsibilities.
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