Vonage Informative - Truly impossible to cancel
LONDONDERRY, NEW HAMPSHIRE -- I am currently still on the line with Vonage, up to 66 minutes on hold already. This is the 5th TIME I've called to cancel service because they didn't tell me that they couldn't port my phone number over until I switched my internet provider?!
I called and the first 3 times, I was told that I wasn't calling during the hours I could cancel. I was told the hours were M-F 9-5. Then I called during the holiday season and was told that the cancellation department was not going to reopen until January 2. (I didn't call on a holiday, or the day before.) Then I was told that the department really is open until 8pm during the week after speaking to a supervisor.
Now on the 5th phone call, I'm ready for surgery after holding the phone in this position for so long with NO HUMAN CONTACT FOR AN HOUR!
This was the worst decision I ever made. Don't make the same mistake as I did!!!