Lowe's Complaint - Stay away from Lowes
SAUGUS, MASSACHUSETTS -- I purchased $16,000.00 worth of cabinets in September the salesman designed one style I did not like. I told him what I wanted instead he agreed. Gave him the measurements of all the appliances including microwave which he forgots to include in the design. I paid for their installer to put them in. Only to fing out they were the wrong design. The installer even told them these cabinets are wrong. We tried to get it fixed only to have the store manager tell me it was going to be done his way or no way. Their store manager who was so arrogent. He told me how it was going to be fix and gave me no other options I was so distressed. Then again wrong cabinets arrive I ask to see the picture and was told, I would have to build a wall get an electrician rip out the first floor ceiling and drill wholes in the marble floor. Instead of the microwave being build in the top they wanted to put it in a bottom cabinet which would look terrible and not do able. I told them that was crazy it was a simple fix 5' base and two cabinets on top the microwave could be put there and everybody will be happy but NO the saga continues. Causing loss of rent, income and leaving my mother on the third floor at 92 waiting to move into her apartment.
What a nightmare. I have e mail & call corporate and only get this same store manager. Where is the district manager? All I want is the kitchen cabinets to be the way I original wanted them. This is a simple fix why is this continuing down the go no were path? Now getting a lawyer when it should not have come to this. Lowes makes you nuts don't make the mistake I did shop Home Depot.
Lowes makes them look good I didn't think that was possible but Lowes has done it.