Progressive Auto Insurance Complaint - Cheated and hung up on... repeatedly!
HARRISBURG -- Where to start--I was hit by someone who ran a stop sign and also not doing the speed limit, and trying to keep his dog from falling off the front seat. needless to say I was quite jarred. I received whip lash and terrible bouts of dizziness for about 3 weeks. I had to go through pt and lost a lot of hours through work--I couldn't life let alone move too fast and I am a CNA. Of course there was someone at my house 4 days after the accident to "settle" , NO WAY. Sorry I forgot to mention, we both have progressive ins.
I was convinced to take my van (a Windstar--that was hit by a full sized Cadillac in the front driver's side fender) to one of their shops-MISTAKE. The repairs were done in a week. My van came out completely crooked. I pointed it out to shop. I was spoken to like a "stupid" woman (whose father was a body man and a mechanic all of my life. Needless to say there was a fight.Eventually it was fixed buy a good shop, but they could only do as much as the company would "allow"--we still have mismatched paint and they wouldn't fix a tie rod damaged on that side-stating wear and tear.
We finally settled on a small settlement of $2500.
The accident was the end of September 2007 and then in December we discover we mysteriously have a cracked transmission,which had started making noise in October (we just wasn't sure what it was and it didn't occur all the time) We again started dealing with the insurance co. The ford dealer ship with certified ford mechanics could not determine definite cause but were sure that it could possibly have a connection to the accident. After fighting with them for 2 weeks no go. I offered to go half's with them, no go.
So now we are stuck with a $3000 bill. We went through many arrogant managers, and when I asked for a # for a headquarters, I was repeatedly hung up on. As you know when you call they want your claim number, when they would get that they would also hang up on me. So I am still fighting, I sure to no avail.