Karen's Just Dessert Complaint - Wedding Cake looked like a kid made it! Horrible Customer Service! :(

Review by Angry Erin on 2008-01-23
SOUTHPORT AND JACKSONVILLE, NORTH CAROLINA -- At the suggestion of my Cater I picked Karen of "Karen's Just Dessert" to make my Wedding Cake. BIG MISTAKE! We arranged a meeting to talk about the cake. We talked and I showed her several pictures of EXACTLY what I wanted the cake to look like. She assured me that she could make a cake look like the pictures but I still left her a copy of the picture just to make sure. We arranged to have a fake layer on the bottom of the cake to make the cake look bigger as well. I left happy that I would have a beautiful Wedding Cake and paid her soon after in full through paypal.

Let's skip ahead to the day of the Wedding. I arrive at the reception site after the ceremony and was horrified by what I saw! The cake looked NOTHING like what we agreed to! Sugar sand was on the table like we'd agreed, three layers and a fourth layer sticking above the sand about 1 to 2 inches. Not exactly the 4-6 inch fake tier I was looking for.

I even had my Bridesmaids walk up to me at the reception as say "Hummm... have you seen your cake?" When I confirmed I had and I hated it they continued to say "I didn't want to say anything but yeah it doesn't look anything like the picture you showed me".

Here are some photos of what I asked for and what I got:

Wedding Cake picture I supplied to her and asked for my cake to look like with the exception my cake was to be 3 tiered with a 4th fake tier on the bottom:

Wedding Cake I received:

I emailed her after the wedding and as calmly and professionally as possible told her my concerns about the cake. Karen completely dismissed my concerns and coldly told me there was nothing at all she could do for me. So here I am left with pictures of this plain UN-professional looking cake for the most important day of my life.

So PLEASE be very careful and very specific in any dealings you have with Karen of "Karen's Just Dessert". Or honestly just don't have them! Though the cake tasted OK it looked like something any teenage girl could have made. My Mother was re married a few years a go and got her cake from Harris Teeter and it was 100 times better in EVERY WAY. If you are thinking of using "Karen's Just Dessert" to make your Wedding Cake, just don't. It's sad that I would have rather had my cake from a Grocery Store than from "Karen's Just Dessert" :(

Comments:21 Replies - Latest reply on 2008-01-23
Posted by Chris on 2008-01-23:
Posted by MRM on 2008-01-23:
The picture on the right definitely looks like doodoo, literally.
Posted by Principissa on 2008-01-23:
She could have at least attempted to make it look like the picture. At least the table decorations were pretty.
Posted by Anonymous on 2008-01-23:
Is it just my computer - or did anyone else lose the pics?
Posted by Anonymous on 2008-01-23:
did it taste good?
Fondant=play doh
Posted by Anonymous on 2008-01-23:
i lost them just now
Posted by MRM on 2008-01-23:
The picture was up there awhile ago!
Posted by spiderman2 on 2008-01-23:
I agree with you that the cakes really don't look alike. I'm sure other brides will appreciate your warning. As an aside, your bridesmaids shouldn't have been telling you what an ugly cake you had. You knew it wasn't what you wanted, but really there wasn't anything you could do at that point. Bridesmaids should be supportive and reassuring not fannig the flames of disappointment. I wish you good luck in your marriage!!
Posted by Anonymous on 2008-01-23:
I see - there are links now posted for the pics.

I'm sorry you didn't get what you asked for, and obviously that baker lacks some talent and creativity. They attempted to give you the theme of what you asked for, and it probably was good enough for them. In the whole scheme of things, it's a good thing the cake is a relatively minor part of the wedding. Hope everything else went beautifully.
Posted by Angry Erin on 2008-01-23:
I added links to begin with and then photos were added I guess by an admin. When I edited they went away again but I'm hoping an admin will fix them. The links are still up and you can view the picts by copy and pasting the links in your browser.

Thanks for the support everyone. I'm so unhappy about this cake. My Bridesmaid are good friends and are valued for their honesty. I wouldn't have had them tell me anything other than the truth. :) The Marriage is awesome btw, thanks! :)
Posted by MSCANTBEWRONG on 2008-01-23:
There is a huge difference in what you asked for and what you received so I can understand why you were upset about it. But once you think about it, your marriage isn't based on what a cake looks like. Enjoy your life and don't sweat the small stuff. I wish you lots of luck and happiness in the future!
Posted by Anonymous on 2008-01-23:
Hopefully, your marriage won't end up seeming like the second photo.
Posted by Angry Erin on 2008-01-23:
$300.00 is not small stuff to me and I don't think I should have had to pay that for this cake. I am enjoying my marriage but I would still like for people to be aware of this cake maker. That is what this site is for. Reviews.
Posted by msnanny on 2008-01-23:
I think you have a valid complaint. Regardless of what it was supposed to look like, it did not look very professional. I would fight for some type of refund. Good luck!
Posted by Anonymous on 2008-01-23:
I'm sure you have everyone's support and the heads up on the less-than-satisfying baker is appreciated.
Posted by Principissa on 2008-01-23:
Erin you are right. You trusted the caterer enough to take her recommendation for the cake. And you're right 300.00 is not chump change, that is a lot of money for a cake that was poorly decorated and didn't even resemble in the slightest bit the picture that you gave them.
Posted by Anonymous on 2008-01-23:
Erin - be sure to let the caterer know about this.
Posted by MSCANTBEWRONG on 2008-01-23:
Sorry if I offended you. I didn't mean the money issue was "small". I agree, it is a lot of money and you should get a refund. Good Luck to you.
Posted by Arlene on 2008-01-23:

Good luck and best wishes in your marriage...we're coming up on 20 years and still on our honeymoon!

I ordered our wedding cake and I had a lavender cake topper with a pair of bells hanging from it, I too showed her exactly what we wanted (no, not Karen) and was assured it would be picture perfect. The trim icing on the cake was a horrid dark blue...pink would have come closer to matching the topper. The layers were to have been separated by pillars...they were not, they were lumped together, and it was supposed to be a marble cake with chocolate/vanilla swirl cake inside...it was a yellow cake with raspberry filling!

The deal I had with the cake baker was she wanted one of our puppies, that I was selling for $450 and we wanted a nice cake.....so it was an even trade. The cake was delivered to the reception hall and put in the walk-in....she took the puppy the day we ordered the cake...which was about two weeks before the wedding....and then she moved, I have no idea where she went, the phone was disconnected and when we got to the reception hall and I found that thing she called a wedding cake....I couldn't even call to complain.

The cake was a mess but after 20 years we have yet to have our first arguement!!! So have a happy marriage and never EVER go to bed mad at each other.
Posted by Slimjim on 2008-01-23:
That is quite a disparity. Well the good news is it was only a cake, and I assume it at least tasted fine. Congratulations on your marriage.
Posted by Nohandle on 2008-01-23:
I believe the point Erin is attempting to make is she paid up front for a wedding cake based on the caterer's recommendation, supplied a picture to the baker, was assured she would receive a cake like the photo with a few changes, arrived at the reception and was greeted with what we all saw on the second photo. With the exception of the pearls on both cakes I don't see where they remotely compare unless you have a vivid imagination for the topping.

Brides want their wedding to be perfect.. ceremony, reception the whole nine yards. It didn't happen here and to arrive at a reception and be greeted with a surprise doesn't cut it in my book. It causes me to wonder if the caterer and baker had some sort of reciprocal agreement.

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