Royal Caribbean Complaint - Stolen Items from luggage
JUSTICE, ILLINOIS -- I cruised on the Majesty of the Seas on Jan. 11, 2008- Jan. 14, 2008, Miami, FL. When it was time to leave and we cleared customs, we went to retrieve our luggage. Clearly my friend had his luggage but mine took a very long time coming out. Finally, the luggage decides to come from the back. When I arrived at the airport I decided to check my luggage because I was checking to see the size on a t-shirt that I had purchased from Nassau. Well, I continued to look and it was missing. So I figured maybe the salesman did not put it in my bag. I decided to check my entire bag. As I am going through my luggage 3 pairs of sandals were stolen, 4 pairs of pants, 1 pair of shorts, 5 t-shirts, 6 t-shirts from Nassau, and my underwear! Get this, they had even stolen my dirty underwear! All of these items were stolen from my suitcase. When I called Royal Caribbean the next day the customer service rep asked me did I file a report at the port. Uhhh, NO! Who checks their complete bag at the port?????
I left just like everyone else. If I would have known that all of my clothes and shoes would have been stolen, well I would have checked! The Rep gave me the information and who to fax the report to but she said that there is probably nothing they can do. She said to give them 4 to 6 weeks to investigate the situation. I kindly said, oh yes we will get to the bottom of this!!!!!!!!!!