Washington Mutual Complaint - WAMU free checking
CUPERTINO, CALIFORNIA -- I made a deposit of four thousand dollars in the ATM outside of my local branch. The line was long, I had to be somewhere and I was not okay with bringing around all that cash, so I went for the ATM. Seems understandable when you are an unsuspecting consumer with a large corporation. Anyways, I made the deposit and went on with my business. A few days went by and I noticed my money was still pending authorization to be released. I made the deposit on a Wednesday and it was now the weekend. I went into my branch on Monday morning and spoke to the operations manager. She told me that the fraud preventions department had a hold on my money. She gave me a number so I called i. After 20 minutes of hold time, I was able to speak to a representative. Our conversation went like this, also Keep in mind they say all calls are recorded for quality purposes.
WAMU-"are you calling about your four thousand dollars?"
ME-"Yes, why is it still pending verification?"
WAMU-"was it a cash deposit or a check?"
WAMU-"Okay, I was able to verify your cash deposit of four thousand dollars and we're releasing it to you now."
ME-"So no everything is in order? Does it take effect imediatly?"
WAMU-"Yes, you're all set"
After all of that b/s I went back into the bank and informed the teller that I wished to close my account. She closed my account and gave me my money, so I took it to my other account with Bank of America. About a week later I received and letter stating that I owe WAMU 2,000 dollars. WTF!?!?
They stated that I had not deposited 4,000 dollars and that I keyed in an incorrect total for my deposit. This is not true!!!! I told the branch operations manager that this was a mistake and that I want this resolved. She went on to accuse me of fraud, telling me that I didn't have 4,000 dollars. I have my withdrawal slip from my other account with Bank of America that states my withdrawal of 4,000 on that same day just 27 minutes prior to depositing the money into my branch atm at WAMU where this all went wrong. I was completely shown no professional courtesy by WAMU employees. They made me feel like I have no rights, no credibility, and even like in their eyes I'm trying to fraud them. I was told by the operations manager that I was a fraud! My blood boils whenever I think of WAMU b/s!!! WAMU is full of dishonesty and schemes. I personally believe that there are others just like me, being targeted and exploited by WAMU. People who have done nothing wrong and were victims of bad business practice. This isn't even the whole story. The nightmare goes on, and on. I have enough proof to hold up my defense and it is my intention to begin a lawsuit against WAMU as I promised the branch manager! How can a bank of all places be involved in such sceemes. I know there is more to this story on WAMUs side. However this happened, it could not have been a mistake! Someone at WAMU is accountable for this! I need some guidance as to how I can approach this with enough ammunition to take a shoot at WAMU for their growing suspicions of fraud and bad business practice. They recently had a collection agency contact me about this issue, telling me that I owe them 2,000 dollars. I told them to, "blow me!". STOP WAMU FRAUD!!!!!
If someone wants to tell me about their WAMU nightmare I would love to hear about it. I just need advice and a better understanding as to how I should approach this issue.