National Home Protection Complaint - Fraudulent offer of $50 Home Depot Gift Card
Six months ago I applied for National Home Protection's home warranty service. I was promised a $50 Home Depot Gift Card. Despite emails & phone calls in Sept., Dec., & now Jan. '08' I have not received my card. At this point it's pretty obvious that they never intended to send me one. That fraud is one issue, but an even bigger issue for me is the treatment that I have received. I have been put on hold for exorbitant periods of time (anywhere from 5-11 minutes and then had the call "dropped," I have been bounced from person to person (on Dec.3rd, I got bounced between 8 different people), and the most consistent ploy on there part is to pass you on to a Michael Moore who on 3 occasions never answered his phone & never returned a call.
Needless to say, it's extremely difficult to have any faith in a business that's run like this!