Sprint PCS Informative - Phone bill -- $784.22
SOUTHERN PINES, NORTH CAROLINA -- Leaving for two weeks in Costa Rica, I was told my current cell would not work outside the US. I then rented an International pcs. Instead of just one, they sent two by Fedex and came from a vendor in Canada.
I activated one and put the second in a closet at home. When my July bill came, I found I was charged for 32 minutes for a Canadian call and 32 minutes for a Japan call. I disputed these calls and asked for a detailed bill showing my sole calls to Nebraska. I asked three times for a new bill. I received two unchanged bills and since I had Sprint on automatic pay at my bank, they were paid. My next two bills were normal and then in December I received a bill for over $600. They claimed my phone was lost and not insured. I had not returned the phones as I had not seen any evidence of my renting the phones and I was afraid of letting them out of my possession. I was NOT using them. Since I had return labels to send them back to the original vendor and mailing envelopes, I took them to the DHL store and they were shipped back and received.
My next bill was over $700 and again it was many phone calls to their reps and I was always assured that the billing would be corrected. I finally in desperation went to their kiosk at the Southpost at the commissary at Fort Bragg, nc. Their representative spent 1 1/2 hours on the phone with Sprint, was transferred 12 times to different reps and in the end, nothing was accomplished. She was told nothing could be done.
Today I received a Collection Agency Alert. I am planning to file with the Attorney General of NC. I was diagnosed with lung cancer on Dec.18 and have been undergoing tests and decisions for radiation treatment and I don't need this stress.
Do I need to hire an attorney and file a harassment suit?