CarMax Informative - Carmax or CarMax . - Automotive Sales
My experience at CarMax was great. But the Salesman was really overselling the extended waranty. After getting to know him and developing a nice relationship. I asked: "Why are you really "Selling" the MaxCare waranty so hard"? He laughed and kinda shrugged and looked around to see if no managers were around then told me unless the sales guys sell the waranty they only make $150 on the sale, I almost fainted, I was like "150!? Thats all!?. I had put this kid through days of me mulling it over and test driving a half dozen cars. Also the Managers really harp on them if they don't sell it.
All the new Consumer Guides say that Dealers today are making little on the actual sale but making a killing on what they call Backend items like Warranties, Window etching, Undercoating, and False Fees. I didn't know to compensate the new trends in the Auto market that CarMax stuck it to their sales force so hard. $150 I mean come on!
And people wonder why its so hard to find a good salesman in a complex car purchase and then you find out that a NYSE company is giving like minimum wage to its staff...I guess their turnover at CarMax is outrageuos.