Air France Complaint - Lost luggage that no one in Air France gives two hoots about
DUBAI -- Our belated honeymoon from Rome turned into a complete disaster thanks to Air France. Returning from Rome, my husband flew Air France via Paris and onto Dubai where we currently reside, In hindsight we should have both flown BA as I did with our toddler. Neither my bags from the BA flight or my husbands materialized that evening. Mine were delivered the following day, but three weeks later my husbands have still not turned up. No one seems to know where they are, no seems to care. After numerous trips to the airport my husband was on his third visit advised to check through the unclaimed baggage room. It was horrendous, thousands of unclaimed bags, but not ours unfortunately.
After three weeks Air France have offered my husband zero compensation. The supposed Customer Service Executive responded to one email and is now on two weeks vacation. Quite frankly no one at Air France gives a damn. What is so upsetting is the fact that my wedding dress had gone into my husbands bag and is totally irreplaceable. Not that we have been offered any form of compensation in any way, shape or form.
There are hundreds of stories like these on the net. Take my advice and do not under any circumstances travel with Air France. Not only have they LOST our bags there has been no apology or any effort at all to do ANYTHING to help us. They are the most diabolical airline I have ever traveled, and we travel often. Totally appalling, I am so upset about the way we have been treated that I could weep.
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