Jiffy Lube Complaint - These People Broke My Car
WEST PALM BEACH, FLORIDA -- I used to go to Jiffy Lube all the time to get my oil changed. This time was no different, except that by the next day, my car wasn't starting. My husband messed with it a little and finally got it to crank up, but this went on for about 3 days before I took it back to Jiffy Lube to let them look at it. My husband discovered that they didn't secure the oil filter on properly so it jarred loose and sprayed oil all over my starter. When I took it back to Jiffy Lube they fixed the filter, then one guy told me something was wrong with my transmission. The manager came up to me and said it was my spark plugs. Another guy said it was the battery. They tested the battery about 4 times between them. I kept explaining that it was not the battery. They completely ignored me. Finally, the manager said it was definitely my starter. When I asked about my transmission, he said it was fine that he didn't know why that guy told me that. So I said, "you guys are paying for the starter right? Because I didn't have any problems with it before you guys messed with my car." He says, "oh, well we don't know if it's because of us or not. You need to take it to a mechanic and get it looked at and confirm that it was because of the oil spraying." So I did. My mechanic told me that the starter was "slipping" because of the oil, that there was no way to clean it, that it had to be replaced.
I took it back to Jiffy Lube with a written account from mechanic. They wanted a second opinion so they called corporate and go the name of a mechanic to send me to. This guy was located about 30 miles away! I went to him and of course he said that the starter was already "about to go bad" and that "the oil pushed it over the edge but didn't directly cause the problem." So nevertheless, I had to pay $275 for a new starter.
If you ever go to Jiffy Lube and they mess something up, do not go to their mechanics because they are paid to make sure the company isn't liable, even if they are.