Sharp Electronics Corporation Complaint - Poor performing CD player
POMPANO BEACH, FLORIDA -- I purchased a Sharp five cd player, radio and cassette player so that I might play cds given to me by my children as a gift. I loaded the player, played the cds infrequently over a period of two years and was finally unable to get the device to work. I dismissed the problem and, because the unit was out of warranty, did not pursue the matter with Sharp. Of recent I tried to get the cds to eject from the unit without success. I called Sharp and spoke to know fewer than four sypathetic customer service workers. The first worker gave me the name of a local authorized service center, and I took the unit to them. The owner of the establishment met me at the counter and said they would not work on the product.
And, he further stated the these players have a very poor performance history with his factory authorized center. Cost of parts and repair costs would exceed the the initial price paid, and the tech recommended that I aggressively tear into the unit to recover my cds. I returned home and called the Sharp customer service workers to provide them with the information provided me by the service center. I was asking them to assist me with my dilema. At their suggestion I went to a second service center and they echoed what the first center tech had said, indicating that the cd player was a piece of crap.
Finally, I spoke with Everett, a supervisor with Sharp who summarily dismissed me. A word to the wise, stay sharp and avoid same.