24 Hour Fitness Complaint - Training Rip OFF!!! Beware
I paid for a training package for my best friend as a gift for his birthday. He was super excited. The manager of the Hollywood, CA location gladly took my money. He said that a trainer would be calling my friend soon. Well, a week goes by and no call. I called the gym and they promised to have someone call him. Another week goes by. .no call! My friend ran into the trainer he wanted to work with...and he approached the trainer. The trainer then said that he would call my friend...GUESS WHAT??? No call. So I called to get a refund. You know what they told me? Our policy is that you can't have a refund after 5 days...its our policy. Hmmm...well since they didn't hold up their part of the contract...why wouldn't they give me a refund! So, I had to call Corporate which gave me the run around...and still no refund.
Word to the wise: PLEASE DON'T SIGN A FITNESS CONTRACT UNTIL YOU ARE ASSURED THAT YOU WILL BE CONTACTED BACK.