Purity Products Complaint - I did not sign up for Purity Products Super Saver Program
On 12/29/07 I heard an infomercial about Purity Product's HA Joint and Skin Super Formula. They advertised a Free Trial as long as you paid for shipping. I called the number, ordered and as the Customer Service rep went through my order, she mentioned that I would be enrolled in the company's Super Saver Program. I stopped her and asked for details. She said the program would allow me to receive the product I was trying for a discounted rate that would be received in a 3-month supply amount. (3 bottles @ $39.95 each in one shipment) I informed her that I did not want to be in the Super Saver Program. She tried to get me to consider it as I would be afforded great savings. I told her that I would be giving the product to someone that I thought could use it and if, upon using it, he found it to be effective and a good product, then he could order it on his own. After going back and forth several times on this I finally was satisfied that I had gotten through to her and even made sure at the end of the conversation that I was NOT enrolled in the Super Saver Program.
On 1/19/08 I received and email from Purity Products informing me that my credit card that I provided was about to expire and that I needed to contact them so that I could make sure that my next Super Saver shipment was not jeopardized. It said that 3 bottles of the HA Joint and Skin Super Formula was scheduled to be charged to my credit card and shipped on 1/21/08.
On 1/21/08 (which was the next business day from when I received the email) I called Purity Products first thing in the morning. The man that answered the phone told me that I was scheduled to be charged for the 3 bottles as stated above and that it was also scheduled to be shipped that day. I informed him that I did NOT want to receive the order. He told me that I would be receiving a tremendous savings by being on the Super Saver Program, he also asked me if I wanted to order other Purity Products instead of the one I had ordered and a few other things that I am unable to recall - to which I kept saying that I wanted to be taken off the Super Saver Program and not be charged or shipped the product. I felt like he was not listening to what I was saying and kept trying to get me to order something else or stay on the program. Needless to say I was frustrated and finally raised my voice to say once more that I wanted to be taken off the program and not charged or shipped the product. HE got rude with me and said to me: "Maam, I'm not the person who took your order." To which I said again what I wanted. He then gave me a cancellation number.
1/22/08 I decided to check my credit card to see if Purity Products charged my account anyway. Sure enough - THEY DID! I wrote an email to them that day and got an auto-response saying that someone would contact me in a few days.
1/24/08 I received an email from Abbey who told me that it looked as if my inquiry was handled so if I needed further assistance I could contact customer service via email.
1/25/08 I received a box in the mail from Purity Products. It sits here unopened and I am furious at the fact that they charged my account and sent me the product. I wrote to the company and Abbey and am awaiting a response.
This company's consumer practice is less than ethical and I expect a full refund and don't expect to have to take my time to send back their product that I did not want in the first place.
They have cost me time, money and they have cost themselves a customer and then some as I will make sure to share this with everyone I know. I am the editor of a natural health magazine and so welcome any emails from consumers out there who have had similar experiences with this company. As I plan to look into their ethics and fiscal practices and will no doubt publish my findings if they turn out as I think they will.