Purity Products Complaint - I did not sign up for Purity Products Super Saver Program - Super Saver Program

Posted by jktshff1 on 2008-01-26:

Good Post. Dispute it with the credit card company. Ask purity where they want the package sent, you should have refused it.

Posted by Principissa on 2008-01-26:

You would think after repeatedly being told that you didn't want to be enrolled in the program they would have done the right thing and taken you off of it. Dispute the charges with your credit card and send the box back unopened with delivery confirmation. I would also send them a certified letter with return receipt demanding that they take you off of this program because apparently your conversations with the rep's over the phone are falling on deaf ears.

Posted by aloha on 2008-01-26:

Aloha Jktshff1 & Principissa,
Thanks for your comments. jk - the box arrived with my mail and so it was here when I got home, otherwise that is a great suggestion to have refused it. I will give it a few days and see if I get an email, letter or phone call from Purity Products about receiving my money back and post a follow up to this as it goes. Consumers be-Aware!

Posted by jktshff1 on 2008-01-26:

No, don't wait....keep bugging them, call them, every time you get a chance and time, and want a laugh call them about it. Just don't let them under your skin!

Posted by Principissa on 2008-01-26:

Aloha, jk is right. You will never get results unless you keep on them. Don't believe what they tell you because if they did care they would have done what was requested the first time.

Posted by dtreid on 2008-05-15:

They are scum. I ordered a product and paid the shipping and was told I was auto enrolled in their ship 3 whatever. I had 3 weeks to cancel, I called and cancelled in less than 3 weeks. I got a cancellation number after many sales pitches including being able to extend my trial period until Sept. That is 4 months away, I declined. I just checked my credit card statement and found out that they had already charged my card before I called and I called in less than the required time. I got a guys name of Anthony X 5154 and I plan to ream him a new one tomorrow. He could have seen that they had already charged me and corrected it and told me so; but never once mentioned it. Never buy from purity products, they just assume that you will not remember to call and cancel and even if you do they have already charged your card.

Posted by Old Master on 2008-06-28:

I was listening to a paid ad (on WKRC 550 AM in Cincinnati)for Purity Products and liked the info on "Carnitine." I called for my "free" bottle and was told the shipping charge was $7.99 ($8.) So I declined, and Googled the company. I found this site, and read your review and accompanying comments. It reminds me of a local company whose CEO was recently convicted of consumer fraud and a whole list of other charges. This was the "male enhancement" company whose TV commercials featured "Smilin' Bob." Courtroom testimony told about their company policy that dictated EVERYBODY gets automatic reorders, shipping "accidental" double orders and charging for them, and NEVER sending out refunds for ANY reason. Looks like these two companys had the same business plan (and the same morals and ethics.) Thanks for the information.

Posted by Better Business Would Eliminate the Need for this Comment on 2008-08-01:

I would caution anyone against using Purity Products. I called to get a "free sample" (which I actually paid HIGH shipping costs for) and they told me I was going to start being sent regular shipments of the product unless I called to cancel. My husband called to cancel, sat on hold for 15 minutes, and then they refused our cancellation because "we don't like to cancel until you've tried the whole bottle. Call us back when your sample is gone." So I called back to cancel after the whole bottle was gone, sat on hold for 15 minutes, and then they wouldn't speak with me because my credit card has my husband's name on it. You would have thought I was calling to withdraw money from someone else's bank account or to make important changes to someone's mortgage information rather than to simply cancel this product I never wanted shipments of in the first place. This company does NOT like people to cancel it's products as you can tell from my experience...they make their money by sending products to people they never wanted in the first place. Unless you want a complicated process, don't even bother trying their free pdoduct in the first place. They will answer the phone instantly when you are placing a free product order, but they won't cooperate and keep you on hold for a long time to cancel. I have tried contacting Purity Products customer service twice since my bad experience with them, but they don't bother to respond to concerns even though their website says they respond to customer complaints/concerns within 48 hours.

Posted by guyla74 on 2008-09-06:

Thank you for posting this complaint about Purity Products. It is now 3:41am, September 6, 2008. And I was listening to 97.1 in Los Angeles.

I was just about to call and order my free sample they were offering. But I decide to google their company and read about it. I went to their web site and clicked on one of the free sample and continued to the check out page. They noted that if you do not want to join the Super Savings Plan, uncheck the box. But the problem is....they don't allow you to uncheck it! I refreshed the page several times and still cannot uncheck it. Then I knew something was fishy and it's not the fish oil!

I did some more googling and stumbled upon your post. Just want to say thank you for letting others know about what happened and saving them from the frustrations!

Posted by MissAna on 2008-09-27:

I only wish that I would have seen this before ordering. I was very clear that I did not want to be signed up for the super saver and will see if they have followed through with my statement. I just ordered and can't retract it. I will post again as to my experience.

Posted by kpoore2001 on 2009-01-14:

I made the mistake of responding to their TV ad. They sent me not only the intro bottle but another whole auto order ($119). That make me mad and I called and cancelled my membership, sent products back at my expense in the first week of November. Well, last week I noticed a charge in my checking account for the amount above and I emailed them. Their customer service was not good. Last night I received their auto shippment order via UPS for $119. Needless to say I was hot!
I called them and they told me that I would have to send the order back as "Unauthorized Package" and then they would credit my checking account which would take 7/10 days! So they get to use my money for 3/4 weeks! The person (Nancy) I talked to last night said she had just cancelled my account!!!!#$$ They used my card without my authorization and I have to go through the trouble of finding an USP now.
By the way, there was no apology from this company.
Karen in Austin, Texas

Posted by Lifemates on 2010-10-04:

The first time could have been a mistake but when the second guy claimed he canceled your order and then sent it out, this is going too far. These guys are thieves.

Posted by ginger100 on 2011-01-29:

I'm not sure I quite understand as I checked BBB and Purity Product's rating is A+. I'm hoping all the above is not accurate and I won't have the same issues you all have had. If they don't listen to your plea to not be on the SuperSaver program, why not report them to BBB?

Posted by John on 2012-02-25:

One simple thing to do if you can is cancel your credit card and get a new one. Then they have no way of charging you.

Posted by jen on 2012-04-08:

Everyone one needs to put a complaint on the bbb website. they got there A plus rating in 1998. Apperently things have changed.

Posted by friend on 2012-09-05:

this is an old post, but i'd like to put this up for others to read - just put it out for the next ups pick-up or bring it to the ups store with ''refuse delivery'' on it in large letters and dispute it with your credit card company

Posted by Carla on 2013-05-19:

Was thinking of ordering from them but after checking on they way they do business with customers I think not. I am on S/S and don't have the extra money to be cheated out of.