Best Buy Complaint - Best Buy Hell Week 1
MEMPHIS, TENNESSEE -- Well, Monday morning my computer decided to lock up and once I got it to turn off it no longer would turn on. Purchased Best Buy extended warranty so off on my 30 mile trek to the Best buy. I had some other minor issues but wouldn't take the computer in for those as I know Best Buy Service is not known for it's speediness and I need my computer. I had to purchase the backup data service for $99.00 and made them a list of all the items and files I needed to backup. (Surely they can read and all will be fine). The girl told me it should be done today or tomorrow at the latest so I make the 30 mile trek back home. I call late Monday afternoon to see if I can pick it up in the morning but it hasn't been started. I call Tuesday afternoon and it still has not been started. I call and ask for the manager Wed. and get the geek squad manager who says it will be ready today. It was, but I had an appointment that evening so I had to pick it up on Thursday. I trekked the 30 miles there and purchased an external drive to backup our other 4 computers so this does not happen again. Then 30 miles back home only to find out that my tax files and accounting files were not on the discs they gave me.
Calling Best Buy again, girl says she will look into it and call me back. An hour later I call the store back only to have all extensions say this number is not a working number. Bad move for Best Buy. I call Customer care and file a complaint, I call the Geek Squad and file a complaint and they manage to get the store manager to call me back. They look and the files were on my list but not transferred. So now I have to make a decision, the computer has been shipped to the repair center so my options are have the repair center send the computer back so they can copy the files or let it go through repair and hope they don't mess with the hard drive. Those files are a must so now I have to wait for the repair center to receive the computer so they can turn around and send it back to the store so they can fix their mistake and then resend it to the repair center.
Aggravated and with plenty of time on my hand I set out to find Best Buy corporate phone number. I find that and then I find the list of Officers. I place a call in to the Executive Vice President of Retail Channel Management and leave a voice mail. Not satisfied with that I call the number for the President and CEO of Best Buy. I get his assistant and explain my ordeal to him who assures me he will send an email to the repair center and the store to expedite the shipping and handling of my computer. Will it happen? I'll update with Best Buy Hell week 2.